Serve as the primary point of contact for technical support, assisting bank employees with hardware and software issues, including troubleshooting Microsoft Exchange Server and Microsoft Teams both in-person and remotely.Diagnose and resolve a variety of technical problems related to banking applications, operating systems, and network connectivity (e.g., DNS issues, IP conflicts).Install and configure computer systems, printers, and software applications such as SharePoint… Show more Serve as the primary point of contact for technical support, assisting bank employees with hardware and software issues, including troubleshooting Microsoft Exchange Server and Microsoft Teams both in-person and remotely.Diagnose and resolve a variety of technical problems related to banking applications, operating systems, and network connectivity (e.g., DNS issues, IP conflicts).Install and configure computer systems, printers, and software applications such as SharePoint, Microsoft 365, and Java Runtime Environment, ensuring efficient operations for all employees.Conduct training sessions to educate staff on new software applications and updates, enhancing their technical proficiency.Monitor and maintain local area networks (LAN) and wide area networks (WAN), addressing issues to ensure secure and reliable connectivity through firewalls and VPNs.Perform routine maintenance including operating system updates, virus scans, and data backup procedures to ensure system security and functionality.Ensure compliance with security protocols, conducting regular risk assessments, and implementing protective measures for systems and data integrity.Manage IT inventory and assist with incident management using ticketing systems to track and resolve technical issues promptly.Collaborate with cross-functional IT teams to support projects and enhance overall IT services, documenting technical processes and solutions for knowledge sharing. Show less

Installed and configured Windows Server 2012 environments and VMware virtualization solutions, optimizing performance and security.Monitored and maintained network infrastructure including routers, switches, and firewalls to ensure reliable user connectivity.Conducted system monitoring and maintenance, applying updates and managing Office 365 configurations to guarantee system reliability and data integrity.Implemented security protocols to protect sensitive data across… Show more Installed and configured Windows Server 2012 environments and VMware virtualization solutions, optimizing performance and security.Monitored and maintained network infrastructure including routers, switches, and firewalls to ensure reliable user connectivity.Conducted system monitoring and maintenance, applying updates and managing Office 365 configurations to guarantee system reliability and data integrity.Implemented security protocols to protect sensitive data across servers and cloud applications, conducting audits and risk assessments.Provided technical support for hardware and software issues, simplifying complex technical concepts for end users.Managed data storage solutions and disaster recovery plans, ensuring effective data backup and recovery processes were in place.Collaborated with cross-functional teams on IT projects, enhancing system integration and operational efficiency. Show less