• Strategic Direction: Oversee and champion the articulation and implementation of the Infrastructure, Network and Service Management and Managed/Outsourced practices, as well as Cybersecurity business. Ensure alignment with the Technology Business and Signal Alliance Technology Holding Corporate Strategy. Responsible for short and long-term strategic planning.• Collaboration: Drive ideation and collaboration with all other relevant departments and to drive synergies in… Show more • Strategic Direction: Oversee and champion the articulation and implementation of the Infrastructure, Network and Service Management and Managed/Outsourced practices, as well as Cybersecurity business. Ensure alignment with the Technology Business and Signal Alliance Technology Holding Corporate Strategy. Responsible for short and long-term strategic planning.• Collaboration: Drive ideation and collaboration with all other relevant departments and to drive synergies in meeting clients’ needs. Oversee consultations of practice teams to ensure appropriate strategies, adequacy/ accuracy of input, quotation, schedules, production support, necessary reviews and client presentations where applicable• Practice Solution Development and Delivery: Oversee and coordinate the conceptualization, design and implementation of practice solutions. Apply significant knowledge of industry trends and developments to improve service to our clients. Manage technological resources within budget and project schedule• Operations: Provide strategic leadership in the execution and monitoring of projects to ensure effective management of all Practice projects. Establish and execute a performance measurement system to evaluate the effective utilization of all practice team members and resources. Review installation procedures to ensure compliance with Signal Alliance Technology Holding policies. Use insights and trend analysis to drive technological innovations and collaborations to deliver integrated solutions to clients• Alliance Management: Responsible for managing strategic alliances and stakeholders in collaboration with other senior management across the company• Talent Management: Manage performance of team members, direct reports and ensure that relevant training and development interventions are implemented to sustain performance.Mentor and coach direct reports to ensure high performance of the team is sustained Show less

Product Management, People Management, Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Sales Planning, Inventory Control, Financial Planning and Strategy.

• Provide technical presales support to the sales team including assisting with invitations to tender, conducting technical workshops, helping quantify services proposals, conducting demonstrations and presentations in accordance with customer requirements • Assist sales team in prospecting with relevant pitch and market/company specific data • Support the sales teams during engagements by providing advice, planning and technical solution design for… Show more • Provide technical presales support to the sales team including assisting with invitations to tender, conducting technical workshops, helping quantify services proposals, conducting demonstrations and presentations in accordance with customer requirements • Assist sales team in prospecting with relevant pitch and market/company specific data • Support the sales teams during engagements by providing advice, planning and technical solution design for cloud or managed services and assisting sales with solution costing • Deliver solution presentations tailored to the customers' requirements • Work with Sales team on opportunities to maximize revenue for technical services • Acquire and maintain high level of knowledge and skills, keep abreast of changes and issues in the area of specialty / expertise, and disseminate information to other members of the team • Research the market and bring to the attention of the team hot topics and business issues which the company could potentially offer solutions to • Ensure the very highest levels of customer service are provided at all times, for both internal and external customers • Anchor client visits – from the stage of planning, identifying key participants, story board for the meeting, reviewing content, planning demos / team discussions and front ending the discussion• Conduct primary and secondary research; generate and qualify market analytics/research• Generate Collateral, Case Studies, White Papers, etc and assist Sales in pitch evangelism Show less

 Understanding customers’ diverse, specific business needs and applying product knowledgeto meet those needs; Presenting and demonstrating IT solutions to technical and business decision makers inthe industry; Identifying and developing new business through networking and courtesy and follow-upcalls; Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of Signal Alliance's systems and… Show more  Understanding customers’ diverse, specific business needs and applying product knowledgeto meet those needs; Presenting and demonstrating IT solutions to technical and business decision makers inthe industry; Identifying and developing new business through networking and courtesy and follow-upcalls; Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of Signal Alliance's systems and processes, and then documenting them; Preparing and delivering customer presentations and demonstrations of the software,articulately and confidently; Maintaining awareness and keeping abreast of constantly changing software and hardwaresystems and peripherals; Providing technical advice to customers on all aspects of the installation and use of computersystems and networks, both before and after the sale; Advising on software features and how they can be applied to assist in a variety of contexts; Networking with existing customers in order to maintain links and promote additionalproducts and upgrades; Responding to tender documents, writing proposals, reports and supporting literature;  Identifying opportunities across the industries covered and prioritizing among them toachieve best results. Show less

Providing support to Business Development Managers during customerengagementEnsuring quality of service by developing a thorough and detailed knowledge of technical specifications for clients' businessAnalyzed customers’ specific business needs and applying SAP product knowledge to meet those technological needs. Assesses market competition by doing a deep analysis of SAP HCM Solution as againstcompeting products Managing and maintaining business relationship… Show more Providing support to Business Development Managers during customerengagementEnsuring quality of service by developing a thorough and detailed knowledge of technical specifications for clients' businessAnalyzed customers’ specific business needs and applying SAP product knowledge to meet those technological needs. Assesses market competition by doing a deep analysis of SAP HCM Solution as againstcompeting products Managing and maintaining business relationship between implementationpartners and the OEM Understanding customers’ specific business needs and applying productknowledge to meet those needs Ensuring quality of service by developing a thorough and detailedknowledge of technical specifications Working with sales director and product development Manger- to developproduct sales strategies. Developing effective sales plans/methodology, gather marketand customer information and provide feedback on buying trends. Preparing technical and financial proposal in response to RFP.Providing support to customers, offering clear advice to their business and recommend IT Solutions wherever possible Show less

 Assist in implementing HR policies and procedures Co-ordinate all intern recruitment activities and induction process for new starters Be accessible and respond to staff/manager enquiries in a timely manner Track progress, deadlines, and priorities of all projects  Prepare Word, Excel and PowerPoint documents  Sort incoming resumes and logs them into appropriate tracking spreadsheets Complete and mail out regret letters  Maintain a satisfied level of customer… Show more  Assist in implementing HR policies and procedures Co-ordinate all intern recruitment activities and induction process for new starters Be accessible and respond to staff/manager enquiries in a timely manner Track progress, deadlines, and priorities of all projects  Prepare Word, Excel and PowerPoint documents  Sort incoming resumes and logs them into appropriate tracking spreadsheets Complete and mail out regret letters  Maintain a satisfied level of customer service with clients both internal and external  Properly handle client requests through responsiveness, follow-up, and escalation. Show less

 Enter quality data into production management system Meeting with manager to discuss solutions to recurring quality issues  Clean up quality lab  Report quality issues in a timely manner Analyze data to identify areas for improvement in the quality system Develop, recommend and monitor corrective and preventive actions Prepare reports to communicate outcomes of quality activities Inspect work in process and finished goods against documented quality plan… Show more  Enter quality data into production management system Meeting with manager to discuss solutions to recurring quality issues  Clean up quality lab  Report quality issues in a timely manner Analyze data to identify areas for improvement in the quality system Develop, recommend and monitor corrective and preventive actions Prepare reports to communicate outcomes of quality activities Inspect work in process and finished goods against documented quality plan requirements, and decide if product meets quality requirements  Review operator activities against instructions documented in quality plans Show less