In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. At Willow Health, our mission is to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care.

Building High-Performing Teams: I successfully formed and nurtured teams that excelled in their respective roles, fostering a collaborative and driven work environment.Project Initiation and Management: I took the lead in launching and overseeing complex projects from start to finish, ensuring effective planning, resource allocation, and timely execution.Results-Oriented Approach: I consistently delivered on commitments and achieved project milestones, showcasing my dedication to getting things done efficiently and effectively.Attention to Detail: With a meticulous focus on quality, I maintained a high standard of excellence throughout the project lifecycle, ensuring that deliverables met or exceeded expectations.Platform Development: I played a pivotal role in driving the development of Prefect's platform and infrastructure. By collaborating closely with cross-functional teams, understanding business requirements, and leveraging industry best practices, I ensured the delivery of a robust, scalable, and reliable platform.Infrastructure Management: I oversaw the management of Prefect's infrastructure, including cloud services, servers, and networking. By implementing effective monitoring, optimization strategies, and security measures, I ensured the stability and performance of the infrastructure to support Prefect's operations.Scalability and Resilience: I prioritized designing and implementing scalable and resilient systems to accommodate Prefect's growing user base and ensure uninterrupted service. By anticipating future needs, implementing automation, and optimizing resource allocation, I enabled Prefect's platform to handle increased demand seamlessly.

Team Leadership: Successfully led a tight-knit team of engineers, fostering a collaborative and high-performance culture. My focus on mentorship, professional growth, and cross-functional communication led to increased productivity, employee satisfaction, and achievement of project milestones.Product Roadmap Definition: Demonstrated the ability to translate strategic business objectives into actionable engineering plans. By overseeing the development and execution of product roadmaps, I ensured alignment with organizational goals, market trends, and customer needs. This approach resulted in on-time product launches and enhanced customer satisfaction.Talent Acquisition: Spearheaded the end-to-end hiring process, identifying and attracting top engineering talent to join the team. My refined interviewing techniques, assessment methods, and engagement strategies contributed to building a well-rounded team that consistently exceeded project deliverables.Gap Filling and Problem Solving: Thrived in dynamically changing environments by adeptly addressing challenges and filling resource and skill gaps as they arose. My hands-on approach to problem-solving allowed me to contribute directly to critical tasks, fostering team cohesion and achieving project success.Core Competencies: Team Leadership and Mentorship Product Strategy and Roadmap Planning Talent Acquisition and Onboarding Agile Development Methodologies Cross-functional Collaboration Technical Proficiency (mention relevant technologies/tools) Problem Solving and Gap Filling Performance Monitoring and Continuous Improvement

Platform Management: I took charge of the platform, ensuring its smooth operation and functionality during the onsite 1:1 meetings. Through meticulous planning and coordination, I created an environment that facilitated meaningful interactions and connections.Attendee Experience: I prioritized delivering a high-quality experience for attendees, ensuring that the platform met their needs and expectations. By implementing efficient processes and addressing any issues promptly, I enhanced the overall attendee experience.Seamless Onsite Execution: I managed the logistics and technical aspects of the hosted onsite 1:1 meetings, ensuring a seamless execution. This involved coordinating with various teams, troubleshooting any issues that arose, and ensuring the smooth flow of meetings.Customer Satisfaction: By providing exceptional support and addressing any concerns or inquiries from attendees, I consistently ensured high levels of customer satisfaction. This led to positive feedback and strengthened the reputation of the hosted onsite 1:1 meetings.

PCI Compliance Implementation: I led the charge in implementing PCI compliance measures within the technology stack for the Chargeback and dispute process. By closely adhering to industry standards and best practices, I ensured the secure handling of sensitive payment data.Technology Development: I actively contributed to the development of robust and scalable technology solutions tailored specifically for Chargeback and dispute management. This involved designing and implementing functionalities that streamlined the process, resulting in improved efficiency and accuracy.

Project Management: I excelled in overseeing the execution of projects, from initiation to completion. This involved coordinating cross-functional teams, establishing project timelines, and ensuring project milestones were met.Vendor Management: I demonstrated strong vendor management skills by effectively partnering with data centers and payment networks.Stakeholder Communication: I consistently communicated project progress, risks, and successes to relevant stakeholders, including clients and internal teams. This enabled transparency and fostered a collaborative environment for effective decision-making.

Project Management: I successfully led and managed various projects involving Google Wallet 2.0 and Local Google Maps. This entailed coordinating and aligning efforts across multiple teams, ensuring timely execution, and delivering high-quality outcomes.Cross-Team Collaboration: I excelled in fostering collaboration among diverse teams, including engineers, designers, and product managers. By facilitating effective communication and establishing shared goals, I promoted a cohesive and productive work environment.Team Leadership: I provided strong leadership to the teams working on Google Wallet 2.0 and Local Google Maps, guiding them towards achieving their goals. Through coaching, mentoring, and fostering a culture of growth, I empowered individuals to reach their full potential.Product Enhancement: I actively contributed to enhancing the functionality and user experience of Google Wallet 2.0. By identifying opportunities for improvement, gathering feedback from stakeholders, and implementing iterative enhancements, I helped drive product innovation.Results Delivery: I consistently delivered on project milestones and objectives, ensuring the successful completion of initiatives. Through effective project planning, resource allocation, and diligent execution, I achieved measurable results that positively impacted both products.

Client Implementation Leadership: I successfully led the client implementation team, overseeing the process of onboarding and integrating new clients. By establishing clear objectives, coordinating resources, and providing guidance, I ensured smooth and efficient implementations that met or exceeded client expectations.Project Management: I excelled in managing projects related to client implementations, ensuring they were delivered on time and within budget. By employing effective project management methodologies, I maintained a strong focus on stakeholder requirements, risk mitigation, and quality assurance.Offsite Engineering Team Building: I took charge of building and developing offsite engineering teams, leveraging my expertise in talent acquisition, team management, and remote collaboration. Through effective recruitment, onboarding, and fostering a positive team culture, I created high-performing teams capable of delivering exceptional results.Cross-functional Collaboration: I actively collaborated with various stakeholders, including clients, internal teams, and external partners, to ensure seamless coordination and successful project outcomes. By promoting open communication and fostering a collaborative environment, I facilitated productive collaboration across different teams and functions.Continuous Improvement: I consistently sought opportunities to optimize processes, streamline workflows, and enhance team performance. Through regular performance evaluations, skills development initiatives, and process refinement, I fostered a culture of continuous improvement within both the client implementation team and offsite engineering teams.

Feature Development: I actively contributed to the enhancement of the Product Lifecycle Management System by designing and developing new features. Through close collaboration with stakeholders and understanding their needs, I ensured that the system provided valuable functionality to support product development and lifecycle management.Team Leadership: I led a team responsible for managing 3rd party production applications. This involved overseeing application selection, vendor management, and ensuring seamless integration with existing systems. Through effective leadership, I fostered a collaborative and high-performing team environment.Vendor and Stakeholder Management: I successfully managed relationships with vendors of 3rd party production applications. By establishing strong partnerships and ensuring effective communication, I facilitated smooth operation and support for these applications.