Kingsley Iyamu is a successful Digital, Retail Business, Operational and Transformational Change leader with 21 years leading Tech Product Managers, Driving Operational Excellence, Customer Service Management, Business Process/Product Improvement, Sales, Marketing, Banking Operations, Optimization for revenue and other strategic goals across multifunctional teams in the financial services industry and Fast-Moving Consumer Goods (FMCG).I have successfully led multiple strategic enterprise transformation initiatives facilitating improved job performance, efficiency and reliability, which guarantee improved customer experience, business growth and revenue, while fostering quality assurance, policy compliance and healthy stakeholder relationships across diverse divisions.I currently head the E business and Payment Group at Unity Bank driving growth, reliability and user experience and I aspire to the C-suite for my expertise to impact strategic businesses, operational excellence and the bottom-line.Some key achievements are:• Created revamped framework for Digital and Retail payments at Unity Bank with 30% increase in transacting base in 6 months.• Generated 156% of income budget in the first 6months of resumption as Head, International Remittances, Retail & Digital Payment Group.• Signed up 32 major Central Bank of Nigeria Money Transfer operators.• Digitalized to Increased customer acquisition capacity by 50% with reduced resources and improved customer satisfaction from -12% to 40%.• Designed the framework and operations of Business Readiness and Reliability (BRR) department and the Corporate Customer Service department• Introduced and mentored Branch Heads on Quality Assurance.I have a portfolio of experiences in:• Fintech, Emerging & Digital Payments• Project Management & Planning • Process engineering & Improvement• Automation & Digitalization• Strategy, Innovation & Change Management• Standardization, Policy & Procedure Development• Small and Medium Enterprise Management• Stakeholder Communication & Management• Service Management & Customer Experience• Product Management• Quality Assurance & Quality Control• Result-Orientation and Execution• Operational Excellence and TransformationSome of my awards include:• Worthy Speaker: Quality and Risk Summit (2021);MoneyGram Product Manager Award (2019);• Exceptional Performance Award - for successfully driving the implementation of the ISO 9001:2008 in record time Year (2012);• Best Bank Initiative-Central Processing Project (2008);• Best Support Department Lead (2006).