Steven Tran Email & Phone Number

Rutherford, Nj, Us

Jersey City, New Jersey, Us

Jersey City, New Jersey, Us

• Analyze consumer engagement data to establish KPIs and actively monitor fraud• Troubleshoot and resolve OMP implementation issues (HTML/JS/CSS) via Freshdesk and JIRA ticketing systems• Facilitate cross departmental communications to resolve time-sensitive client issues• Conduct continuous improvement by outlining system UI/UX enhancements• Uncover and resolve security flaws that have previously resulted in $1,000,000+ worth of payouts• Establish processes for new product roll outs and maintain product documentation• Utilize automation tools such as Ranorex and VBA to improve process efficiency• Create VBA macros cutting down daily and annual reporting from 45 minutes to 1 minute

Jersey City, New Jersey, Us

• Produced promotions for clients such as L’Oréal, Kimberly Clark, and GlaxoSmithKline utilizing RevTrax’s proprietary Offer Management Platform• Configured all analytics and security functionality of offers• Owned and supported all pre-launch trafficking responsibilities and internal inquiries• Maintained offers through updating of creative, changing attributes, and proofreading of copy• Rigorously tested and accurately delivered offers back to client services representatives

New York, New York, Us

• Drive development of brand’s voice and image with the use of digital creatives, look books, and copywriting• Implement strategic campaigns which consistently double ROI between bi-monthly releases• Lead social media marketing initiatives utilizing Google Analytics and other third-party analyzers to understand and optimize towards consumer behavior• Liaison between manufacturers, creating clothing concepts from ideation to realization • Maintain positive customer relations and fostered brand loyalty through email and social media communications

• Coordinate with Instagram Influencers with 100,000+ followers to create content• Color-graded and edited photos in Adobe Photoshop

New York, New York, Us

• On-boarded and established rapport with corporate clients such as Winnie, Year On, and LeaseLock• Scheduled meetings, conference calls, answer phones and provided administrative support• Researched, analyzed, and reported trends from data gathered from paid media channels to determine campaign effectiveness and revisions tailored to specific industries• Optimized campaigns to be within monthly budget and exceeded KPI targets• Gathered brand assets, mailing list, statement of work contracts, required signatures, facilitated meetings, and instructions for marketing team

Us

• Engaged with 50+ clients including Netflix, Nike, and Samsung• Photographed 30+ out of home ad spaces in the Greater New York City area• Retouched photos for 8+ Clients monthly

Stony Brook, Ny, Us

• Facilitated training and mentorship of 15 new employees• Provided customer service with friendly and prompt communication• Ensured the dining halls were well organized and stocked from 8 AM to 12 AM