Kini Erickson Email & Phone Number

United States

Provided phone support to clients/customers.Arranging for courier services to take shipments, completing mailing or shipping forms, maintaining correspondence records, receiving mail, and forwarding it to its final recipient.

San Clemente, California, United States

Supervised receiving and stockroom activities to identify opportunities with inventory and maintained inventory accuracy by regularly counting stock on hand. Worked closely with customers to understand needs and resolve diverse issues.Trained and mentored associates and store operations through relationship building and daily problem solving.Oversaw teams daily to ensure efficient work flow and camaraderie.

San Clemente, California, United States

Set performance benchmarks and goals for customer service, cost control, and revenue performance.Increased sales retention by 20% due to ability to hire, train and supervise high-performing sales and support staffCollaborated with assistant managers to develop strategies for achieving sales and profit goals Enforced company policies and procedures to strengthen operational standards Recruited and hired qualified candidates to fill open positions and implemented in depth training processes for newly hired employees and reconciling discrepancies.Implemented organization systems for financial reports, schedule’s & inventory control to improve efficiency and productivity.Prepared weekly schedules to verify proper floor coverage with fiscal guidelines.

Maintained high standards of customer service during high-volume, fast-paced operations. Mastered point-of-service (POS) computer system including scheduling, productivity management, and cash drawer maintenance.Kept organized weekly inventory to allow efficient food orders.Entered data for store cash flow to regularly make bank deposits.Handled hiring and terminating employees.Cross-trained and coordinated scheduling with team members to ensure continuous seamless services.Motivated employees to work together as a team and created a healthy workplace for all employees, that offered fair opportunities for all hires.

Develop strategies for better workplace efficiency and goal achievement.Liaise between managers, customers and employees.Serve as acting manager when manager is away.Handling customer complaints and resolving issues that employees are not authorized to handle on their own.

Basic knowledge of point-of-service (POS) computer system for automated order taking.Handled currency and credit transactions quickly and accurately.Followed procedures for safe food preparation, assembly and presentation.

Blaine, Washington

Led children whose ages range from 11-18 through theatrical performance preparations.Coached development of acting skills, learning group dance routines, and technical sides of theatre.Working with large groups of people possessing many different skills to create a cohesive production.

Education record

Activities and Societies: Blaine Theatre Arts Program, Leadership, and Choir.This was a general education school. I was heavily involved.

Education record