Kinki L. Email & Phone Number

Kinki L. is a Senior Manager, Customer Experience at Hong Kong Technology Venture Career. They possess expertise in customer service, escalation resolution, customer experience management, problem solving, team leadership and 4 more skills. Colleagues describe them as "Kinki was a key stakeholder in the Groupon HK management team. She was proactive, positive, detail-oriented and managed our CS team effectively. She consistently provided sound advice and execution in response to crisis situations. She often anticipated and came up with solutions even before problems arise. It was a pleasure working with Kinki - she was self-motivated and was highly accountable for building up a new CS operation, both offshore and locally. She is experienced in tackling… Show more" and "I worked with Kinki while she was leading our customer service department for Groupon Hong Kong. As the regional leader, I needed strong individuals who could quickly align to our strategic priorities and execute them well. Simply put, Kinki was exceptionally efficient at delivering tangible results. I always knew when I needed a lift in performance in a certain area, I could depend on Kinki to deliver it. Kinki would lead the analysis herself, break it down into a practical manner, and… Show more"

Listed skills include Customer Service, Escalation Resolution, Customer Experience Management, Problem Solving, and 5 others.

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  Senior Manager, Customer Experience

  Hong Kong Technology Venture Career

  Hong Kong