Lisa Baranov Kinsella Email & Phone Number

St Petersburg, Florida, United States

Coral Gables, Florida, United States

Leesburg, Florida

Heavily mitigated the spread of COVID-19 by spearheading a COVID-19 response team that took preventive measures such as introducing and enforcing new standard operating procedures (SOPs) and guidelines.Received deficiency-free scores from the Florida Health Dept after 4 separate, unannounced infection control audits.Organized COVID-compliant prospect events such as drive-thru tours and outdoor wine pairing tastings.Administered a $25 million budget and kept controllable expenses well under projections to offset COVID-19 costs.Received a 5-Star rating from the Centers for Medicare and Medcaid Services (CMS) for 3 consecutive years.Planned engaging community events such as BBQs, food trucks, award ceremonies, and door-to-door fun cart deliveries.Oversees and directs end-to-end operations for a 120-bed 5-star skilled nursing facility focused on Life Care Services; comprised of 431 apartments with 15 direct reports and a roster of 335 staff members; underwent 11 manager changes.Develops and monitors a comprehensive evaluation process for reviewing current services being offered to residents.Retains P&L accountability and ensures favorable financial outcomes across key performance indicators (KPIs) such as occupancy rates, labor costs, and other expense management; oversees preventative facility maintenance.

Led a $23M redevelopment project that successfully delivered a new development project of 168 units in Connecticut.Contributed extensively in the preparation and analysis of the annual budget and subsequent rent increases.Routinely coordinated and participated in local Alzheimer Association and CT Assisted Living Association events.Spearheaded operations as an Operations Specialist in CT, and GA, as well as managed sales as a Sales Specialist in NC.Undertook and delivered the project to convert the floor common area into two penthouse apartments.Conducted hiring of vacant leadership positions such as Housekeeping Director, Director of Resident Services, Life Guidance (Memory Care) Director, and Community Sales Director. Wrote reports outlining key project insights, general findings, and curated recommendations for senior management.Handled human resource solutions, chiefly the recruitment, onboarding, and training of managers and support staff.Avoided unnecessary costs through clear identification, ranking, and communication of project-related risks.

Mount Pleasant, South Carolina, United States

Key contributor to attaining 95% occupancy rates, an increase from 89% within the first 8 months.Boosted ancillary revenue by 39% since 2014 and generated $6K for local charities by initiating new marketing events.Achieved high levels of revenue retention and ultimately amplified profit margin to 38% from 25% by 2016.Introduced innovative way to enable Somerby to capture Health Services Revenue by proposing an “Assisted Living/Memory Care Service Tier” which was successfully implemented in 2016.Generated $6K for local charities by initiating new marketing events such as "Ladies Night Out" (to benefit MUSC mobile mammography) and "Festival of Trees"(senior food bank) and “Fashion Show”(My Sister’s House).Successfully administered operations of a renowned Retirement Community with 229 apartments and 32 Villas. Directed a team of 178 including associates and directors, as well as trained 5 new Departmental Directors.Advocated for improved quality standards, streamlined budgets, and implementing forward-looking business plans.Significantly increased residents’ satisfaction level by initiating Gourmet Wine Pairing Dinner with Executive Director to allow residents to express their views, experience, and communicate directly with the leadership.

Redding, Connecticut, United States

Selected as a preceptor for AIT 2013 from a large pool of 130 Executive Directors; also chosen to host the annual Dinner at Meadow Ridge for the National Owner/Board of Directors.Successfully handled numerous natural disasters and kept staff and residents safe despite power outages during Hurricanes Irene, Sandy, and Snowstorm Nemo which all resulted in power outages lasting 2-5 days.Repositioned the improved Spa/Salon and Dining experience and introduced a new wellness program to promote healthy living among staff and residents.Oversaw 330 staff and directed operations of a 5-star residential community with a $21M annual budget.Partnered and liaised effectively with the Westport Arts Center, Mark Twain Library, and Ridgefield Symphony.Contributed to improving policies and implemented the approved audited financial and operational policies.Managed accounts receivable activities and ensured the community had all relevant licensure and certifications.Maintained a perfect 5-star government rating and forged excellent relationships with government agencies and officials.

Presided over a 25% boost in the census and 50% in the Medicare census from 2009 to 2011.Increased brand awareness through business development campaigns and conducting outreach on the company’s behalf at industry meetings, conferences, and events to gain insights on industry trends.Handled the creative direction of marketing projects from the initial concept through design and implementation.

Enhanced clients functioning within the community setting by linking to necessary services, monitoring those services, and collaborating with the service provider.Wrote and enforced various institutional activities related to policies, procedures, and professional standards.Created and expanded programs related to medical and vocational rehabilitation, community health and welfare, scientific research, and preventive medicine.Led a 120-bed rehabilitation facility specializing in cardiopulmonary rehabilitation alongside a team of supervising staff.Oversaw the design and implementation of Individualized Service Plans that outlined client objectives and case manager interventions, revising these objectives where necessary to accommodate evolving client needs.Implemented productivity, quality, and customer service standards to attract and maintain client relationships.Performed market research and gathered feedback to capitalize on unmet market needs and craft engaging sales strategies.

Stamford, Connecticut, United States

Achieved 16% YOY revenue growth up to $10M annually and boosted NOI an average of 8.5% per year over 3 years.Received the 2007 Business of the Year Award after being hand-selected by Governor Jodi Rell.Directed operations of a 166 unit assisted living facility and strategized to effectively manage and expand the community. Successfully trained and guided 10 managers and complied with established policies and procedures.Significantly enhanced community relations with residents and increasing census from 140 to full at 166. Created and implemented sales and marketing plans, as well as a 5-year capital improvement plan.

Directed interstate operations for 607 apartments with a $35M operating budget; led 400+ staff including 5 directors.Crafted sales and marketing plans as well as a 5-year capital improvement plan which quickly yielded positive results.Forecasted annual operations budget and successfully balanced costs with resident/employee satisfaction and retention.Coordinated and closely collaborated with cross-functional teams and departments regularly.Assisted in improving Quality Assurance, Resident Satisfaction, and Employee satisfaction with the leadership team.

Bs, Nursing

Activities and Societies: Student Nursing Club, Orchestra Minor: Psychology

Nursing Home Administrator Coursework

Took and passed requisite Nursing Home Administrator license preparation courses at Quinnipiac University. 900 internship. Passed state.