Kinson Liu Email & Phone Number

United States

United States

- Lead the Support Engineering team to perform day to day tasks for incidents and requests submitted by clients- Assist to push and move services forward to clients’ satisfaction- Work tickets (both incidents & requests) with end users by remotely connecting to their end points to resolve issues.- Setup and dispatch for onsite visits with a complete, clear.

Temecula, California

• Troubleshoot all incoming applications and system issues
• Provide knowledge and additional support for other technicians
• Assist Owner/CTO on project tasks, as required
• Onsite support for clients on an “on-demand” dispatch, as needed

San Diego

• Trouble shoot all incoming applications, system problem request
• Provide knowledge and additional support for the Level 1 helpdesk, NOC team, Account Management team.
• Act as an escalation point for Level 1 engineer.
• Assist senior system engineers as need for system setup and trouble shooting.
• Onsite support for clients on a “on-demand” dispatch as needed

San Diego, CA

• Maintain all aspect of in house network infrastructure.o Such as: Exchange server, Active Directory / Domain Controller, Print server, Network switches, Firewall, Co-location access, customer facing products at the.
• Provide knowledge and additional support for the Level 1 helpdesk, Level 2 helpdesk and the systems analysts from day to day support and operations for customers.
• Assist Level 1 lead and director of service department when they are not available for Level 1 operation.
• Process advanced level Network infrastructure and server support, trouble shooting and acting as subject matter expert for customers and acting as subject matter expert.o Such as: Active Directory / Domain Controllers.
• Processing NOC alerts, trouble shooting, correct and provide resolutions, notification to customers and reselling partners.
• Maintain standard for the day to day Level 2, Systems team & NOC operation.

San Diego, CA

• Maintained and set up all the local area network infrastructure servers for a Windows 2000 Active Directory domain environment.
• Maintained and monitored the San Diego network (LAN).
• Maintained Exchange Server 2000 in an Active Directory domain environment.
• Installed and maintained DNS and DHCP servers and services.
• Maintained and created all user accounts in San Diego and various locations.
• Maintained and provided technical support for software, hardware and network connectivity on 200 workstations and laptops in the San Diego Office with various operating systems (Windows Server 2003, Windows XP.