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A respected, emotionally intelligent partner who fosters an inclusive learning culture to embrace company growth supporting employee development and engagement. I successfully lead productive teams and build strong, trusting relationships with all levels of management and leadership. I thrive in a collaborative environment where I can contribute to developing and implementing programs or solutions to improve performance and streamline productivity.KEY ACCOMPLISHMENTS• Trained thousands of associates on subjects including customer service, leadership, policy, procedures, and software. • Directed and collaborated on the creation of 45 e-learning course designs in 2020-2022 for on-demand learning benefits.• Converted a 100% in-person courses and learning culture to a virtual-led training platform for over 1700 associates.• Successfully led a team of 6 national trainers supporting 17 U.S. regions and internationally in 4 provinces in Canada. • Designed internal compliance programs for conventional multifamily management to mitigate risk, ensure adherence to policies and procedures and identify training opportunities.
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Director Of Compliance11Residential May 2023 - PresentUnited States -
Director Of Learning And DevelopmentWeidner Apartment Homes Apr 2020 - Jan 2023Kirkland, Washington, United States• Successfully led a team of 6 National Learning and Development Trainers supporting over 300 properties and 1700 associates for privately owned property management company in 14 U.S. States and 4 Canadian Provinces.• Transitioned due to the pandemic, all associate learning to digital platforms and virtual facilitation.• Managed the Learning Management System for tracking compliance with required learning courses, transcripts, reporting.• Certified and facilitated FranklinCovey leadership training to 400 regional and field associates. • Directed and collaborated on the creation of custom, company specific e-learning course curriculum, virtual and in-person courses designed to improve job performance, increase revenues and foster a learning culture to support our associates and company vision.• Effectively collaborated with regional and executive level leadership to identify associate development and learning goals, implement new programs and training to meet company expectations and KPI’s.• Proudly provided compassionate and highly responsive internal customer service and support. -
Director Of ComplianceWeidner Property Management Jan 2011 - Apr 2020• Created a compliance department and developed an internal audit program focused to mitigate risk with real estate and federal fair housing laws, ensure company policy and procedures followed and identified training opportunities.• Conducted on-site and remote compliance reviews in 13 US regions and internationally in 4 provinces in Canada, delivering detailed results and action plans for improvement.• Managed the compliance team to ensure results were accurate and communicated to all levels of management.• Collaborated and communicated effectively with multiple support departments.• Provided reporting and tracking to reflect measurements and analytics based on compliance reviews.• Developed and managed an internal criminal review program to adhere to the 2016 HUD Federal Guidance resulting in an additional revenue source for the company by increased leasing closings. • Exercised professional discretion and confidentiality with findings, sensitive operational investigations, and discoveries.
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Regional Systems CoordinatorConam Management Feb 2007 - Jan 2011Renton, Washington, United States• Facilitated training for the MRI software program and Policy/Procedure classes to all new and current associates.• Conducted internal operational audits on a monthly, quarterly, and annual basis, for both fiduciary and policy compliance.• Provided support in the proper use and functions of MRI software, adhering to company policy and procedures.• Trained and set policy on innovative technology initiatives and software program integrations with operations software. -
General Manager Of OperationsApartment Advantage Staffing Services Mar 2006 - Jan 2007Bellevue, Washington, United States• Managed a staff of 29 to 45 temporary employees• Processed Payroll, Accounts Receivable and Payable processing, and management• Created operational budgets and provided forecasting data• Managed recruiting, training, and scheduling of temporary service employees
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Regional Office ManagerEquity Residential Jun 1997 - Mar 2006Seattle, Washington, United States• Training and supervision of 10 Administrative Assistants in multiple remote regions• Successfully managed operations of 8 office locations across 4 states• Worked closely with the department supervisors to ensure expectations were met by the Administrative Assistants• Provided support to the Executive VP and properties consisting of 181 apartment communities• Monitored expense control of 5 administrative operations budgets• Facilitated multiple office set-ups, relocation, or expansions within the regions• Accomplished MBTI and FIRO-B leadership assessments and training partnered with Center for Creative Leadership -
Assistant Accounting Supervisor And Office ManagementNobeus Property Management Jan 1995 - Apr 1997Phoenix, Arizona, United States• Full charge bookkeeper of 13 separate homeowner associations and 5 apartment communities• Reorganized the accounting department in accordance with company stated goals• Implemented infrastructure with general office procedures and policy• Completed payroll duties and provided general HR functions for an office staff of 15• Produced monthly financial statements and bank reconciliations to clients -
On-Site Property ManagerLakeview By The Bay Apartments Mar 1991 - Dec 1995Tempe, Arizona, United States• Managed all aspects of financial and physical operations of a 370-unit community from development stages to full occupancy.• Accomplished 98% occupancy after construction and exceeded all financial projections.• Supervised a team of 15 office and maintenance associates.
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On-Site Assistant Property ManagerBoston Square Apartments, Newport Pacific Capital Jul 1989 - Jan 1991Chandler, Arizona, United States• Supported on-site manager in the operations of managing a 156-unit community.• Assumed responsibilities of Manager during their absence.• Provided excellent customer service, strong resident relations and leasing skills.
Kim Olander Skills
Kim Olander Education Details
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Naaei Faculty MemberCertificate Advanced Instructor Training -
Association For Talent DevelopmentCertificate - Consulting Skills
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LangevinThe Successful Training Manager
Frequently Asked Questions about Kim Olander
What company does Kim Olander work for?
Kim Olander works for 11residential
What is Kim Olander's role at the current company?
Kim Olander's current role is Director of Compliance at 11Residential.
What is Kim Olander's email address?
Kim Olander's email address is kj****@****ast.net
What is Kim Olander's direct phone number?
Kim Olander's direct phone number is +142582*****
What schools did Kim Olander attend?
Kim Olander attended Naaei Faculty Member, Association For Talent Development, Langevin.
What are some of Kim Olander's interests?
Kim Olander has interest in Children.
What skills is Kim Olander known for?
Kim Olander has skills like Property Management, Time Management, Operations Management, Apartments, Real Estate, Project Planning, Employee Relations, Public Speaking, Leases, Contract Negotiation, Department Development, Team Leadership.
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