Kim Olander Email & Phone Number

United States

Kirkland, Washington, United States

• Successfully led a team of 6 National Learning and Development Trainers supporting over 300 properties and 1700 associates for privately owned property management company in 14 U.S. States and 4 Canadian Provinces.• Transitioned due to the pandemic, all associate learning to digital platforms and virtual facilitation.• Managed the Learning Management System for tracking compliance with required learning courses, transcripts, reporting.• Certified and facilitated FranklinCovey leadership training to 400 regional and field associates. • Directed and collaborated on the creation of custom, company specific e-learning course curriculum, virtual and in-person courses designed to improve job performance, increase revenues and foster a learning culture to support our associates and company vision.• Effectively collaborated with regional and executive level leadership to identify associate development and learning goals, implement new programs and training to meet company expectations and KPI’s.• Proudly provided compassionate and highly responsive internal customer service and support.

• Created a compliance department and developed an internal audit program focused to mitigate risk with real estate and federal fair housing laws, ensure company policy and procedures followed and identified training opportunities.• Conducted on-site and remote compliance reviews in 13 US regions and internationally in 4 provinces in Canada, delivering detailed results and action plans for improvement.• Managed the compliance team to ensure results were accurate and communicated to all levels of management.• Collaborated and communicated effectively with multiple support departments.• Provided reporting and tracking to reflect measurements and analytics based on compliance reviews.• Developed and managed an internal criminal review program to adhere to the 2016 HUD Federal Guidance resulting in an additional revenue source for the company by increased leasing closings. • Exercised professional discretion and confidentiality with findings, sensitive operational investigations, and discoveries.

Renton, Washington, United States

• Facilitated training for the MRI software program and Policy/Procedure classes to all new and current associates.• Conducted internal operational audits on a monthly, quarterly, and annual basis, for both fiduciary and policy compliance.• Provided support in the proper use and functions of MRI software, adhering to company policy and procedures.• Trained and set policy on innovative technology initiatives and software program integrations with operations software.

Bellevue, Washington, United States

• Managed a staff of 29 to 45 temporary employees• Processed Payroll, Accounts Receivable and Payable processing, and management• Created operational budgets and provided forecasting data• Managed recruiting, training, and scheduling of temporary service employees

Seattle, Washington, United States

• Training and supervision of 10 Administrative Assistants in multiple remote regions• Successfully managed operations of 8 office locations across 4 states• Worked closely with the department supervisors to ensure expectations were met by the Administrative Assistants• Provided support to the Executive VP and properties consisting of 181 apartment communities• Monitored expense control of 5 administrative operations budgets• Facilitated multiple office set-ups, relocation, or expansions within the regions• Accomplished MBTI and FIRO-B leadership assessments and training partnered with Center for Creative Leadership

Phoenix, Arizona, United States

• Full charge bookkeeper of 13 separate homeowner associations and 5 apartment communities• Reorganized the accounting department in accordance with company stated goals• Implemented infrastructure with general office procedures and policy• Completed payroll duties and provided general HR functions for an office staff of 15• Produced monthly financial statements and bank reconciliations to clients

Tempe, Arizona, United States

• Managed all aspects of financial and physical operations of a 370-unit community from development stages to full occupancy.• Accomplished 98% occupancy after construction and exceeded all financial projections.• Supervised a team of 15 office and maintenance associates.

Chandler, Arizona, United States

• Supported on-site manager in the operations of managing a 156-unit community.• Assumed responsibilities of Manager during their absence.• Provided excellent customer service, strong resident relations and leasing skills.

Certificate Advanced Instructor Training

Certificate - Consulting Skills

Online 2-day course learning Consulting Skills related to course development, best methods, prioritize learning requests and how.

Certificate, The Successful Training Manager

Online 3-day course specific to managing and developing a high performing a training team and department.