Daniel Kiometzis Email & Phone Number

Lisbon, Portugal & Dublin, Ireland

• Responsible for billing knowledge of 50 support representatives across three continents• Creating training material for on-boarding new support representatives• Identifying gaps and recommend course of action for process improvement• Producing quarterly reports indicating pain points• Handling billing escalations and negotiating intricate issues for B2B customers• Leading retention efforts having acquired in-depth knowledge of all company products• Handling the German speaking market localisation projects for the SurveyMonkey site, marketing material and help resources• Sourcing and Recruitment: Reviewing German candidate CVs, qualifying candidates, evaluating language tests and conducting interviews in English and German during hiring process.

Athens, Greece

• Taught German at different levels and for different age groups• Exam preparation• Assessed students’ language competence and prepared quarterly reports

• Provided customer support via email to German speaking iTunes Store customers (DACH)• Mentored junior team members• Updated internal resources for customer support team

Birmingham, Bristol & Oxford, United Kingdom

• Taught general and business German (one-to-one, groups, corporate in-house)• Assessed students’ language competence

Birmingham, Uk

• Updated OFTED RSA database• Security checks for employees in childcare (e.g. criminal records)