Han Bin Kiong Email & Phone Number

Singapore

Singapore

• Established Production Support Team in Singapore to take over monitoring from vendor. The team supports 300+ global processes with increased scope and improved coverage whilst still achieving 20% cost savings annually.• Developed monitoring solution that runs 24/7 to detect incidents requiring attention from both Production servers. Incident Tickets are then created automatically for the team to follow up. • Designed Production Support Workflow to align with IT Incident Management framework. Implementation of this workflow closed off audit pointers and mitigated risks highlighted. • Expanded Production Support Team to Indonesia.• Led a team of 4 analysts by providing training, guidance, mentorship and direction for the team.• Automated quantitative MI reporting for Production Support Team using Microsoft Power Suite and Blue Prism.• Performed ~100 quality assurance reviews to ensure that processes adhered to best practices and design principles• Coordinated migration efforts for system upgrades as well as application changes to ensure that production processes are not impacted• Integrated other technologies such as SQLs and APIs with Blue Prism• Designed and developed Auto Password Update Processes• Designed and developed Blue Prism Utility Processes

Singapore

• Pioneer developer involved in the setting up of the new Centre of Excellence (COE).• Developed Robotics Process Automation (RPA) processes in accordance with Blue Prism design principles and conventions that are efficient, well structured, maintainable and easy to understand.• Collaborated with business Subject Matter Experts (SMEs) tounderstand and document requirements including process definitionand solution design.• Analyzed existing business processes in detail in order to assessfeasibility and to redesign those processes for an RPA supported solution.• Worked within project planning constraints, communicated anyidentified project risks and issues to the delivery manageraccordingly.• Provided on-going operational support including upgrades, defectfixes and implemented change requirements as part of a structured change control process.• Created and conducted curriculum for Blue Prism Introduction Sessions for Subject Matter Experts (SMEs) to understand the technology behind the automation of their processes.• Assisted in the creation of the curriculum and delivery for in-house Blue Prism Developer Training.

• Develop test scripts; conduct testing, report test progress and defects.• Proactively engaging the business to understand their workflow requirements and translating them to test case scenarios, and following them through to test execution.• Follow up on test defects with IT independently and ensure timely completion of test execution.• Communicate detailed and complex concepts and ideas both verbally and in writing in a concise and clear manner.• Provide business analysis support and assist with business requirements documentation and workflow solutioning to ensure effective delivery of system and operational changes.• Work with the various functional teams to implement new capabilities within back office to support new products or initiatives.• Support business users in adhoc tasks.

Project Delivery (Accounts Receivable Financing / Factoring)• Responsible for gathering user requirements for projects• Review Functional Specifications• Write and review Test Scripts• Perform User Acceptance Test (UAT)• Conduct Training to end users• Provide status updates and escalate issues to team lead• Timely delivery of project milestones and completion• System Support (and BAU)• Follow through post project management• Discuss priority of change requests and ensure timely delivery and UAT• System Support

• Stocktaking at client's warehouse.• Contacting clients regarding documents for audit.• Auditing smaller accounts and assist in bigger accounts.• Vouching and documenting of receipts.

Bachelor Of Science In Banking And Finance

Diploma In Accountancy