Kip Cook Email & Phone Number

Raleigh, North Carolina

Raleigh, North Carolina, United States

Durham, North Carolina

Responsibilities include installing, configuring, diagnosing, repairing and maintaining desktop and laptop computer hardware, as well as installing and supporting computer software and peripheral components to meet the needs of the organization.

Durham, NC

Primary responsibilities included receiving, prioritizing, documenting and actively resolving end user help requests in support of using information technologies.

Durham, NC

Provided intermediate level telephone, web and onsite support for the NCCU community.Supported Microsoft Office 2007 and 2010 Applications (Word, Outlook, Excel, PowerPoint, and Access)Supported Window XP and 7 Operating Systems.Provided one-on-one support and troubleshooting to walk-in clients for similar ITS support technologies and provided basic.

Coordinating resources for retail equipment installations.Accustomed to establishing plans using schedules and forecasts while managing any variance from original scope of work.Generate and manage equipment orders as well as forecasting materials for future installations.Maintain effective working rapport with customers, national installation/training.

Communicated the status of all vendor orders and ensured the timely delivery of parts to district managers and field techniciansCorresponded with vendors to confirm receipt of purchase orders and verified parts were shipped.Maintained a daily parts on back order report and recorded and tracked information on all part orders.KEY ACHIEVEMENT:* Received a.

Answered calls from and placed part orders for photo lab technicians who were troubleshooting one hour photo equipment in retail customer stores around the country.Obtained parts tracking information from vendors to provide photo lab technicians as well as district managers.KEY ACHIEVEMENT:* Promoted to the position of Parts Backorder Expeditor within four.

Information Technology

Associates, Applied Science