I currently support DHS. Principal focus is the architecture and delivery of Unified Communications for all DHS components using Lync / Skype. The solution provides Instant Messaging, Web Conferencing, Audio /Video Conferencing, etc., to over 150k users. More architecture projects include Email Secure Gateway, Malicious Content Detection System, Secure Telephony solution, integration with Office 365 and others..

Managed business development and information technology service delivery for customer engagements, mostly in the Public sector. Successfully managed and completed complex IT projects with the New York City Department of Finance, the FMRI Laboratories at the Columbia Presbyterian Hospital, the Administrative Office of Pennsylvania Courts, the Pennsylvania Department of Public Welfare, the New Jersey Department of Environmental Protection, KPMG Integration Services and others. Representative engagements include:• Data Center Architecture and Infrastructure to include application and database server clusters, SAN data storage, fiber switches and tape libraries. A typical configuration uses clustered SunFire servers with multiple domains, Oracle OPS or Sybase ASE database instances, multiple terabytes of EMC or Hitachi SAN storage, Brocade fiber fabric switches and LTO drive tape libraries.• Data Center Security Assessment and Remediation projects to include layered firewalls, authorized remote access, site hardening and intrusion detection.• Data Center Operations Management, Disaster Recovery and Business Continuity projects.• Sun server configuration, implementation, deployment and integration projects to include E6800, E10000 and E15000 series hardware, Solaris 9, Sun server clusters, T3 storage subsystems, Hitachi SAN and Brocade switches.• Application development/porting: develop new and port legacy applications to Java/J2EE. UML based architecture design with service architecture elaboration, and proof-of-concept construction and transition phases.

Customer Focused SolutionsStrategy & PlanningAcquisition & DeploymentOperational Management

Infrastructure Engineering for the IRS modernization program.Designs, communicates, and maintains technology vision and architecture for large information technology projects/programs. Provides technical and project/program leadership on large-size engagements of information technology infrastructure.Provides technical expertise and guidance; oversees design reviews; validates technology approach and associated work products on large projects to ensure adherence to company guidelines. Conducts cost analysis studies to determine feasibility of various approaches.Captures technical requirements and defines technology solutions; creates the conceptual, logical and physical design of the solution to ensure appropriate technology is acquired and implemented.Assists clients in defining strategic technology. Evaluates and selects business application packages and vendors.Evaluates technologies and determines strengths and weaknesses of technology architecture, implementation and suitability; implements solutions to ensure consistency with the company vision. Defines standards, best practices and promoting reuse as it relates to technology.Oversees project life cycle from requirements through design, implementation and support. to ensure implementation of appropriate technology in every stage.Researches technological advancements to ensure that information systems are continuously improved and aligned with industry and company standards; designs and provides updates to standards to enhance company solutions.

Planning and development of the information architecture framework for RTSC. • Business Architecture • Information Technology Strategy • Technical Architecture, Standards and Technology Roadmap to include: clients, servers, storage, networks (data and voice), applications and collaboration• Service Architecture based on ITIL V3 (Service Strategy, Design, Introduction/Transition, Operation, Continuous Improvement)• Responsible for developing the strategy and architecture for continued expansion of existing systems to meet future business needs, identifying and developing new systems and leading the implementation of the IT based RTSC’s solutions • Program Delivery MIS Architecture to include: Program management (PM/WBS/EVM) components and dashboards, Logistics (PBL) / Enterprise Asset Management components, Systems Engineering with Configuration, Risk and Requirements management components, Manufacturing subsystem and Collaboration subsystem integration. These connect over an SOA bus to back-end Financial and Data Warehouse data. They are accessed through a secure portal with authentication, authorization and customization features• Strategic development areas include but are not limited to: Service Oriented Architecture strategy, Disaster Recovery and Site Preparedness Planning strategy, Records Management and Enterprise Content Management strategy, Business Intelligence and Data Warehouse strategy to include building the ODS and the ETL infrastructure blueprint• Works with RTSC leaders, Business Unit General Management, Information Technology, Engineering and Business Development to develop requirements and solutions that position RTSC to meet near and long term business goals• Serves as the RTSC’s representative for corporate IT architecture and strategic planning activities ensuring that the needs of RTSC are represented and addressed by corporate Raytheon systems

Performed client work as required under various contract vehicles. Joined CSC when ASC was dissolved in the summer of 2004.Managed the Systems Engineering Support group for the CSC/PRIME program for the IRS. The IRS Enterprise Architecture is based on the FEA and the Business, Service, Data, Performance and Technical Reference Models.Directly responsible for the Systems Architecture portion of the Enterprise Architecture (volume 6) and the Technical Reference Model. Introduced the Technology Refresh process to facilitate Infrastructure driven technology updates based on packaged product deployment and automated regression testing processes. Managed the Enterprise Standards Profile for the TRM. Heavily modified and updated the Applications Architecture Standards. Reviewed for EA compliance all Technology Projects within the IRS Modernization effort. Worked on re-architecting the Employee User Portal and Registered User Portal to introduce new technologies and facilitate business requirements. Worked on implementing a Service Oriented Architecture to include an Enterprise Integration Broker for Services Connectivity and Integration, BPEL based Orchestration, Extract-Transform and Load (ETL) facilities and Workflow Management.Managed the development of a major application product. The Proforma Labor Planning system allows line managers and project managers to cooperatively plan, staff, control and manage large numbers of ongoing projects. The system is built on Relavance, an associative database, using semantic relationship concepts that operate over a self-referencing, encapsulated vector data storage engine. Used the ITraceSE and Metis tool sets for requirements management, tracking tests and evaluating progress.

Managed customer relationship, business development and service delivery, to include bid and proposal development, statement-of-work and project delivery management.Managed and participated in Architecture, Software Development and IT Infrastructure projects. Successfully completed projects with AOL, Citibank, Digex, Sprint, MCI/WorldCom and others. Representative engagements include:E-Commerce architecture design and implementation: Deploy infrastructure, application software and integration tools to create large business sites and enterprise portals. Application development/porting: develop new and port legacy applications to Java/J2EE. UML based architecture design with service architecture elaboration, and proof-of-concept construction and transition phases. Data Center architecture and infrastructure: architect enterprise applications, to include application deployment, processes and resources. Disaster recovery and Business ContinuitySun server deployment and software implementation projects to include E10000 series, clusters and storage subsystems.

On an interim appointment, I managed all software development, systems architecture, software package procurement and overall implementation for a large call center. Intranet and Internet ASP, Java and JavaScript web sites on IIS, Solaris and Netscape. NT, Sun, HP-UX and AS/400 core systems, C/C++/Vantive/Sybase client server based systems, Sybase IQ OLAP with Whitelight modeling tools, all CRM tools, Genesys CTI. Web enabled the business. Provided a complete web based front end to all internal and external customers. Netscape Enterprise Servers and Netscape Application Servers (iPlanet) running on Sun/Solaris, IIS/ASP on Windows NT, with connectivity to the back end db2/400 and Sybase databases. Javascript, ASP, J2EE, servlets and JSP.; Developed and maintained a very large Vantive based CRM system.Developed and supported proprietary client server applications based on a C/C++ front end connected to Sybase. Used Sybase IQ for data warehousing with a Whitelight front end for reporting and modeling. Each client is provided with a separate Profit Cube, a parameter-driven, multi-dimensional view of business. Implemented the Genesys CTI package to consolidate customer voice, e-mail and chat interaction to the call center.

Responsible for software development and implementation as well as data center operations, management information systems, voice and data communications, call center technology, help desk, back office systems and WAN/LAN infrastructure. Media General, now Cox Communications of Fairfax, is a regional Cable Television system with 270,000 subscribers, providing broadband, video, high speed data (cable modem), digital video and telephony services.Managed Operations and Customer Service Center.Developed and implemented CRM, IVR/VRU and CTI solutions for the Call Center (C/C++, Java, ASP, VB and VFP). Reduced the call center resource load as well as increasing customer satisfaction. For instance the VRU based Pay Per View program reduced total call center call volume by 15%.Implemented billing, human resources, inventory and logistics systems (CableMaster, PeopleSoft and Indus/EMPAC). Siemens PBX/ACD, InterVoice VRU and Davox power dialers.Managed development and implementation of Sun/Apache and NT/IIS based web sites, Oracle data warehouse, various specialized Unix applications on Sun/Solaris and HP-UX platforms and PeopleSoft HR and Financials. Supported the cable modem roll out for Fairfax county (RoadRunner). The program increased the revenue rate per subscriber by 30% and was so successful that we were barely able to keep up with subscriber demand. Used Motorola and later Toshiba based hardware with Cisco cable modem routers.Developed a Remedy based CRM system to support help desk interaction for our cable modem subscribers.

Reporting to the Sitel North America Technical Services Group President, directed Information Technology, Data Center Operations, WAN/LAN/VLAN infrastructure, Voice/Data connectivity, Internet/Intranet presence, Application Development and Application Integration in 7 large Call Centers in 5 states.Operations of four data centers across the US.Managed the development and implementation of Client Server Customer Relationship Management (CRM) applications. Developed proprietary solutions (C/C++, VB and Java) and implemented Remedy, Vantive, Clarify and Scopus/Siebel over WAN/LAN/VLAN, in a dynamic Call Center environment (several sites and well over 2000 seats). Managed the construction and startup of Call Centers, including Data Center infrastructure (power, HVAC, fire protection, etc), servers, ACD and PBX gear, IVR and CTI, desktop, network and local drops. Deployed Sun and Compaq hardware. One Call Center consisted of 500 NT 4.0 desktops and the startup project was completed in less than 3 months.

Northern Ohio based Geographic Information Systems company. Managed Information Technology. Created and executed the Information Technology Strategic Plan to meet phenomenal business growth. Revenues tripled in less than three years. Heavily contributed to the ability of the company to grow by increasing automation from 30% to over 78%. Developed true three tier client server applications in VB and C/C++ with COM/DCOM. Windows client, NT servers, Oracle and DB2. Implemented Web and FTP servers as well as SMTP/POP3 and MS Exchange E-mail.; Implemented a full-function Call Center with CRM/IVR and CTI.Architected and integrated a multi site, Ethernet, FDDI backbone and frame based IP network. Directed the Geographic Information Services (GIS) development staff, using the ESRI platform on Solaris, including ARCInfo, ARCView and MapObjects.

Managed application development and production support for MAY common applications. Managed divisional mergers. Implemented metrics to control response time, measure and reward performance and anticipate staffing requirements. Staff of 6 project managers, operators, support analysts and over 50 programmers.Managed Operations and Production Support Organization.Retail Merchandise (Purchase Order Management, Inventory Reporting and Control, Receiving and Distribution, etc.).Accounting, Credit, Payroll and Finance applications. Multiple IBM 3090-600 mainframes, OS/MVS.Tandem Nonstop (Himalaya) OLTP processors, Guardian OS.Batch IBM (JCL) and online Tandem Nonstop SQLWindows, OS/2 and Unix desktops and In Store Processors

Responsible for Merchandise Applications.Developed and implemented Retail Merchandise applications including Fashion Inventory Reporting, Unit Control, Vendor Management, Purchase Order Management, Receiving, Distribution, Merchandise Planning, Replenishment and full EDI.IBM 3090-300 mainframe, OS/MVS.Adabas, Natural and CICS.

Responsible for customer engagements and developing and implementing logistics models and custom software solutions.Logistics Management Systems, Transportation and Dispatching systems, Vehicle Routing models, Vehicle Maintenance models, Warehouse Location analysis, Physical Distribution systems and Inventory Control.

Managed teams of engineers during the overhaul of USN vessels. Worked with estimating, bidding, engineering calculations, electronic equipment upgrades and maintenance, engineering tests, QA support, updating SIBS and drawings. Served as the Yard Project Manager.Started the computer department. Designed, programmed and deployed an automated project control system.Implemented Accounting and Inventory Control COTS packages