Kipp H. Email & Phone Number

Lincoln, Ne, Us

Lincoln, Nebraska, United States

-Provide comprehensive training and mentorship to new hire medication aides-Administer prescribed medications to patients under the supervision of licensed nurses ina safe manner-Assist in monitoring patient response to medications and report any adverse effects orreactions-Maintain accurate medication records and documentation as per healthcare policies andregulations-Support patients in daily activities and assist with care aligned with facility nursing goals-Collaborate with nursing and healthcare teams to ensure continuity of care for residents-Educate patients on the importance of medication compliance and side effects as needed-Proficient in using Epic, PCC (PointClickCare), and Sunrise charting systems for accurateand timely documentation of patient care and medication administration

Lincoln, Nebraska

-Analyzed and debugged internal issues with computing systems, peripherals, printers,operating systems, networks, and phones, and provided detailed documentation anddeployment of resolution-Experienced with Active Directory, Azure AD, PowerShell, GitHub, Command Line, andSCCM-Provided training on applications, programs, and processes to new Service Deskassociates-Technical writer for the Service Desk user guidesProvided Salesforce support for Service Desk ticket triaging

Lincoln, Nebraska Area

Highlights of Qualifications • Recognized as Top Customer Relations Tech Rep for Lincoln and Leading Overall Rep in 2016.• Achieved Top Center Tech Team three months in a row while mentoring.• Developed case tracking for entire call center to ensure customer promises were kept and instill staff accountability.• Performed supervisory duties including daily plans, quality assurance, team huddles, skill building and feedback, and training.• Trained employees on best practices and chosen for follow-up team to resolve issues requiring extra expertise and experience.Employment History • Worked in a variety of roles including Technical Expert, Customer Relations Team Technical Expert, Point of Contact, Mentor, Follow-Up Team, and Customer Service Senior Representative.• Solved complex technical issues and handled a significant number of incoming calls in an efficient manner.• Provided resolutions to all issues to ensure customer and business satisfaction.• Managed escalated caller situations with tact and professionalism.• Ensured balanced customer and business decisions and advocated for customer satisfaction.• Assumed all supervisor responsibilities from half a day to a few weeks during supervisor absences.• Created daily quality plans, worked on skill building one-on-one with representatives, and lead team huddles.• Focused on team motivation and morale throughout the day.• Provided immediate feedback to employees to ensure positive customer experiences and check for continued implementation.• Met with new hire technical support employees to provide mentoring and discussed career goals.• Trained employees on best practices such as successful positioning skills and proper resource utilization.• Followed-up on cases set for later review by employees.• Resolved complex billing issues which require expert billing knowledge and experience.• Provided feedback and educated employees on proper follow-up case details and requirements.