• Manage and oversee all variable operations in 20 stores in Washington and Nevada – 2 Honda, 2 Toyota, 2 VW, 2 BMW, 2 Buick GMC, 2 Audi, Acura, Chevrolet, Subaru, Mercedes-Benz, Mazda-Mitsubishi, Nissan, Jaguar, Land Rover, Mini and AutoNation USA store.• Facilitator for Sales Ignition , Phone, Ecommerce, Manager Desking and Coaching.• Consult with the General Managers daily to find opportunities and implement them in order to reach budgets, forecasts, and goals• Identify, develop, implement and manage all processes for all departments to efficiently operate the dealershipsFacilitate AutoNation Showroom and Sales Desk process workshops and train General Managers and Sales Managers how to implement, coach and train those processes to their sales teams.Train General Managers and Sales Managers how to effectively facilitate the sales associate training both in workshop setting and ongoing in-store short training sessions.• Conduct in-store development visits to work one-on-one with General Managers and Sales Managers to help them drive business results through improved process execution working with them to develop effective action plans for improvement.• Work one-on-one with General Managers and Sales Managers to help them become better leaders, managers, and coaches of their teams.• Partner with the Market President, other Market team members and store management to drive positive results in lowering turnover, improving associate productivity, increasing CSI, Market Share, PVRs and Sales Efficiency.• Keep Market President updated on store best practices, opportunities for improvement and concerns• Assist in major Market or Region sales events such as offsite tent sales as directed• Provide feedback to the AutoNation Headquarters Variable Operations team

Managing, Training and reporting for Internet Sales Departments in all aspect for multiple locations. Internet Lead Management, Phone Training, Sales Data Reporting, Generating Store Traffic, Website Administration,Website design,Social Media,Live Chat,Online Reputation Management

Responsible for lead compliance for both Ford and Chevrolet franchises. Managed a staff of 4 BDC reps servicing 2 locations. Decreased response time from nearly 24 hours to less than 30 minutes by implementing a standard lead response process without an auto responder.Signed on the TRUE Car buying program for another streamlined auto buying program besides Costco which contributed 8-10 additional found units per month, per store. Averaged 60+ units per month which accounted for 25-30% of total retail sales.

Maintained $900 per copy average including both aftermarket products and reserve.Responsible for finalizing all transactions including bank approvals, DOL compliance, and gathering necessary stipulations.Actively trained sales staff on proper aftermarket presentation turns, including 3M product, National Warranty, Crystal Fusion, and Lo-Jack.

Trained and implemented Auto Alert which added 40+ found transaction per month from existing client database.Upheld the AIM BDC model of 4/4 calls and email contact with mandatory appointment setting or MLT (manager live turn). This model improved internet lead closing ration to 22% of raw lead count with avg. gross often exceeding floor traffic. Managed 2 dedicated appointment setters and maintained minimum standard of 9 calls per lead leading to 65+ BDC derived sales per month.

A-Z Lead to delivery model where I maintained $2100 per copy average (before holdback).Obtained Senior Lexus Certification status for superior CSI/DQI rankings.Managed 60 raw leads personally and closed over 20%.