Kipper Joy Astillero Marcaida Email & Phone Number

• Handle customers calls which are mostly complex and require efficient utilization of tools. Work activities include servicing Distribution Partners, Financial Advisors and Policyholders.
• Answer inquiries, resolve problems, and complaints, retain customers, capture compliments and promote products and services.
• Follow timely proper escalation protocol to ensure timely resolution of customer issues and concerns.
• Navigate through multiple systems and multi-task by documenting necessary… Show more Handle customers calls which are mostly complex and require efficient utilization of tools. Work activities include servicing.
• Navigate through multiple systems and multi-task by documenting necessary information in a timely and efficient manner.
• Complete successfully the required product, process and system training courses.

• AMN Healthcare provides innovative healthcare workforce solutions and staffing services that help our clients and clinicians deliver excellent, cost effective patient care.
• Contacts professional references including clinical employers and peers of Clinicians by phone, email and fax in partnership with Recruiters, Account Representatives/Managers, and Quality Service Analysts.
• Verifies and assesses medical knowledge & clinical quality ultimately increasing supply of qualified… Show more AMN Healthcare provides innovative healthcare workforce solutions and staffing services that help our.
• Verifies and assesses medical knowledge & clinical quality ultimately increasing supply of qualified Healthcare Professional and on-time starts. Show less

*Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking system, company web sites etc.*Conducted phone interview to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents their interviews.*Setup interviews in between candidates and hiring Managers.*Was.

2nd Floor Cyber One Building, Eastwood City Libis, Quezon City

*Reviewed insurance claims in the reimbursement department and ensure that clients or customers receive accurate reimbursements for their claims.* Investigated claims issues and making recommendations to management for process improvements.*Strong attention to clerical and office processes for Roadside Assistance & On Star Support*Dealt with customer.

2nd Floor Robinsons, Ortigas Extension Junction, Sto. Domingo Cainta, 1900 Rizal

* Provided users with one place to go for enhanced visibility and control over a range of UC applications and telephone features.*Used network monitoring tools to identify problems or help customers requiring assistance with network hardware, software, or inquiries.*Allowed users to make outbound calls from their mobile phones using their voice plan as if.