Kipper Joy Astillero Marcaida Email & Phone Number

Handle customers calls which are mostly complex and require efficient utilization of tools. Work activities include servicing Distribution Partners, Financial Advisors and Policyholders. • Answer inquiries, resolve problems, and complaints, retain customers, capture compliments and promote products and services. • Follow timely proper escalation protocol to ensure timely resolution of customer issues and concerns. • Navigate through multiple systems and multi-task by documenting necessary… Show more Handle customers calls which are mostly complex and require efficient utilization of tools. Work activities include servicing Distribution Partners, Financial Advisors and Policyholders. • Answer inquiries, resolve problems, and complaints, retain customers, capture compliments and promote products and services. • Follow timely proper escalation protocol to ensure timely resolution of customer issues and concerns. • Navigate through multiple systems and multi-task by documenting necessary information in a timely and efficient manner. • Complete successfully the required product, process and system training courses. • Undertake all compliance and regulatory training in line with company requirements. • Perform other duties as assigned by management; may assist with other department projects; may take phone calls for other contact centers when necessary providing similar customer service expected within the department Show less

AMN Healthcare provides innovative healthcare workforce solutions and staffing services that help our clients and clinicians deliver excellent, cost effective patient care.• Contacts professional references including clinical employers and peers of Clinicians by phone, email and fax in partnership with Recruiters, Account Representatives/Managers, and Quality Service Analysts. • Verifies and assesses medical knowledge & clinical quality ultimately increasing supply of qualified… Show more AMN Healthcare provides innovative healthcare workforce solutions and staffing services that help our clients and clinicians deliver excellent, cost effective patient care.• Contacts professional references including clinical employers and peers of Clinicians by phone, email and fax in partnership with Recruiters, Account Representatives/Managers, and Quality Service Analysts. • Verifies and assesses medical knowledge & clinical quality ultimately increasing supply of qualified Healthcare Professional and on-time starts. Show less

*Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking system, company web sites etc.*Conducted phone interview to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents their interviews.*Setup interviews in between candidates and hiring Managers.*Was involved in recruiting passive candidates, through phone calls, emails and general relationship-building.*Made recommendations on… Show more *Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking system, company web sites etc.*Conducted phone interview to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents their interviews.*Setup interviews in between candidates and hiring Managers.*Was involved in recruiting passive candidates, through phone calls, emails and general relationship-building.*Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less

2Nd Floor Cyber One Building, Eastwood City Libis, Quezon City

*Reviewed insurance claims in the reimbursement department and ensure that clients or customers receive accurate reimbursements for their claims.* Investigated claims issues and making recommendations to management for process improvements.*Strong attention to clerical and office processes for Roadside Assistance & On Star Support*Dealt with customer inquiries and issues on regarding their warranties and Recalls*Discussed their claims and speak to them about their situation;… Show more *Reviewed insurance claims in the reimbursement department and ensure that clients or customers receive accurate reimbursements for their claims.* Investigated claims issues and making recommendations to management for process improvements.*Strong attention to clerical and office processes for Roadside Assistance & On Star Support*Dealt with customer inquiries and issues on regarding their warranties and Recalls*Discussed their claims and speak to them about their situation; regulations Show less

2Nd Floor Robinsons, Ortigas Extension Junction, Sto. Domingo Cainta, 1900 Rizal

* Provided users with one place to go for enhanced visibility and control over a range of UC applications and telephone features.*Used network monitoring tools to identify problems or help customers requiring assistance with network hardware, software, or inquiries.*Allowed users to make outbound calls from their mobile phones using their voice plan as if they were dialing from their work phone number.*Provided support via the telephone and/or Internet to respond to customer… Show more * Provided users with one place to go for enhanced visibility and control over a range of UC applications and telephone features.*Used network monitoring tools to identify problems or help customers requiring assistance with network hardware, software, or inquiries.*Allowed users to make outbound calls from their mobile phones using their voice plan as if they were dialing from their work phone number.*Provided support via the telephone and/or Internet to respond to customer inquiries and resolve routine issues.*Reported, and escalated customer inquiries/issues, system and equipment issues*Provided problem determination/resolution based upon personal experience, expert opinion and standard operating procedures, including immediate resolution where possible.*Worked with other network technologists that are involved in network monitoring and maintenance, configuration management, and customer support.*Documented and proposed solutions for network problems and work with appropriate personnel to achieve resolution.*Troubleshoot networking issues, enhance network performance and reliability. Show less