Director of IT, Support, and IntegrationIBS, Inc. · Full-timeWinston-Salem, NC, USADirector of product development and support for two major, custom Software as a Service applications serving over 50Health Systems across the US and customers in the UK and Brazil. Manage entire IT infrastructure and the developmentand support teams.• Policy Management: • Created and maintian all corporate IT and Security policy documents, procedures, and processes • Created, implemented, and manages Change Control policy and process• Cloud Migration & Management • Managed migration of infrastructure of 70+ VMs, firewalls, 28 site-to-site VPN tunnels, domain, DNS, backup, etc. from local host to Azure in 28-day span with minimal downtime • Manage entire Azure Cloud Infrastructure• SDLC and Team Management: • Led product migration team to move from Citrix to web native User UX • Currently leading software modernization project from legacy applications to modern, microservice structure • Manage software development and 3rd party certification • Manage JIRA development board and software release schedules• Infrastructure Management: • Manage Office 365 licensing, billing, and administration • Manage all IT supplier and vendor contracts, renewals, purchases, and negotiations • Migrated company from Google Business Suite to Microsoft Business 365 • Manage security compliance using tools like Qualys and outside auditors • Manage VoIP phone system• Customer and Internal Support: • Handle integrations between products and customer applications • Manage CRM and Service Desk applications, and ticket responses, triage, and SLAs • Provide direct customer and employee support • Lead software product demonstrations for sales opportunities

Part-time position building the Highland Brewing Co. brand name through increased public education and exposure by:• Visiting Current Accounts and maintaining the relationship for the brewery. • Activating old accounts that currently need a better relationship with distributor. • Creating new accounts that could maintain a placement. • Representing Highland at Beer Festivals, Beer Dinners, and Tastings• Being the face of Highland Brewing Company for the Triad region • Report to Manager in Asheville with details of visits including updated information (i.e. address, phone numbers, manager name, owner name and who you spoke with and what was accomplished). • Keep detailed time sheet to be emailed to Asheville bi-monthly. • Visit Asheville Brewery once a fiscal semester for Manager Meeting.

-- Helped guide the direction and decisions of the organization in our effort to change legislation and public education.-- Helped successfully changed North Carolina legislation to lift alcohol by volume restriction on beer from 6 to 15% (House Bill 392).-- Spearheaded fund raising and promotional events ranging from educational tastings with key legislators to beer festivals throughout key North Carolina cities.-- Recruited donations, event venues, publicity events, and volunteers-- Arranged and participated in media interviews and publicity.