Oversee the operational excellence for the Customer Success teams, in territories across the U.S., working in a highly collaborative environment. Develop and implement the Customer Success functions, drive and develop growth strategies and initiatives, and serve as a key liaison to our customers.

In this role, I led teams to maximize returns for new and existing accounts. Proposing tailored talent acquisition and management solutions to key decision makers, I drove client onboarding and fostered strong retention through cultivation of long-term account relationships. Highlights of my achievements include:• Taking position as a top performer after being named a member of the elite 100% Club in 2015 Q4 and delivering impressive 151% of quota in December 2016.• Seizing opportunities to boost client satisfaction and revenue growth, including proactively resolving client concerns and enhancing service delivery. • Utilizing analytical tools and skills to develop high-quality pipeline forecasts, typically within 5% of actual monthly results.

Charged with driving results in new business development for eLearning and online training solutions, I pinpointed new, high-potential markets through qualitative research and spearheaded customer acquisition. Utilizing Salesforce and other tools, I tracked account activity and sales data and used insights to enhance effectiveness of lead generation. Highlights of my achievements include:• Producing 40+ new business leads each month and capitalizing on every opportunity to grow relationships with HR and IT leaders. • Monitoring the pulse of the current customer base and identifying key accounts and top-producing markets to ensure strong sales efficiencies.

To achieve high-aiming inside sales goals, I defined the competitive position by researching market landscape and trends and developed a pipeline of leads to solicit new accounts and realize fulfillment. My notable achievements include:• Being named ‘Top New Hire Trainee’ in March 2012, securing the ‘2nd Largest Deal Award’ ($18.5K) in May 2012, and followed up with a 115% to quota mark in July 2012.

Meeting recruitment targets by driving enrollment of qualified applicants in bachelor and master degree programs, I also guided new students through orientation to ensure satisfaction. My responsibilities extended to mentoring up to seven junior admission representatives, advising on recruitment strategies and ensuring compliance with internal/external policies and regulations. Highlights of my achievements include:• Proposing a new training program to boost consultative selling skills for 800+ admissions reps across four campuses.• Accepting promotion to a senior-level position based on exemplary contributions and being voted ‘Most Valuable Player.’