Kipp Lynch, Phd Email & Phone Number

New York, NY, US

NYC

Palo Alto, CA

As head of Genpact's Innovation by Design group, I take a human-centered approach in consulting with major companies across the globe, helping them envision on how intelligent automation and AI can reshape their products, services, processes, and organizational structures.

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

• Principal researcher focusing on usability and contextual inquiry in the healthcare, pharmaceutical, and financial services industries. Clients include SunGard, Premier Inc., Novartis, and several international.
• Research with Infection Preventionists on outbreak detection
• Redesign of electronic medical records system.
• Usability testing of disaster recovery and business continuity applications.
• Contextual inquiry and research for redesign of… Show more Principal researcher focusing on usability and contextual inquiry in the healthcare, pharmaceutical, and financial services industries. Clients include.
• Contextual inquiry and research for redesign of derivative operations systems and business processes. Show less

• User research lead on projects in the biotech, homeland security, and publishing domains. Clients include Applied Biosystems, Cognizant, Roche Pharmaceuticals, Swift Communications, Ensco, and BD Biosciences.
• Redesign of molecular imaging, acquisition, and analysis applications.
• Requirements gathering, interface development, and usability testing for BD Biosciences flow cytometry application suite.
• User research, requirements gathering, and usability testing of several web… Show more User research lead on projects in the biotech, homeland security, and publishing domains. Clients include Applied Biosystems.
• User research, requirements gathering, and usability testing of several web applications for analysis of SARs (suspicious activity reports) for a major law enforcement agency.
• Usability testing and requirements gathering for a real-time PCR gene-sequencing product. Show less

• Built and managed the User Experience Group, a team of 30 interaction designers, visual designers, usability specialists, and user researchers. Responsibilities for team management, project execution, and UX promotion.
• UX lead for Nokia’s supply-chain management software.
• Performed contextual research and usability testing for numerous B2B and B2C web sites.

• Established the User Experience Center, a research and development group that developed innovative tools, methodologies and user interfaces for the marketplace.
• Requirement assessment for several of Bell Canada’s call centers.
• User Interface design and usability system for on-line banking website for UBS
• Created methodology for the user experience group.

• Researcher and project manager within the Research and Strategy Group of this international product design firm. Performed contextual research and needs assessment on a variety of products, such as medical devices.
• User Research, prototyping, and testing for an international lottery system.
• Performed end-user research designed to assess the user’s out-of-box experience for several digital-imaging products for a leading photographic company… Show more Researcher and project manager within the Research and.
• Performed end-user research designed to assess the user’s out-of-box experience for several digital-imaging products for a leading photographic company.
• Contextual research and redesign of video conferencing software. Show less

• Cognitive designer and project manager for this international consulting and systems integration firm. Responsibilities included information gathering, methodology documentation, proposal writing, project management.
• Completed contextual research and design of interfaces for several interactive television “movies on demand” services.
• Designed prototypes and staged competitive usability tests on electronic program guides.
• Performed UI… Show more Cognitive designer and project manager for this international consulting and systems integration firm. Responsibilities included information gathering, methodology documentation, proposal.
• Performed UI evaluation and redesign for a Scandinavian travel service. Show less

Courses included Perception, Cognitive Psychology, Social Psychology, Research Methodology, Senior Seminar in Social Psychology, Psychology & Comics,, and Psychology & Advertising.

Ph.D., Cognitive Science

B.S., Psychology