As a Field Service Engineer, I’m also a Service Account Manager for 25 states and over 300 clients in my region. My responsibilities include servicing/prospecting/suspecting/selling/asking for references to grow our presence in assigned areas. I proudly build strong, professional relationships by offering value added services and must be strongly self-motivated and have the discipline to manage time effectively while providing product training, completing system installations, performing calibrations, and maintenance. This position also requires the ability to multitask, such as occasional product sales and software testing/development duties. - Responsible for advanced technical support. -- This position requires mechanical, electrical, and software understanding and experience.- Perform electromechanical system repairs.- Calibrate electronic and mechanical sensors.- Provide custom software configurations. - Helped release, install, and service multiple products -- H3 GrainGages (multiple models) -- H2 GrainGages (multiple models) -- HM800 GrainGages (multiple models) -- Alvo Field Sprayer -- Cone Planter System -- Casma Potato Yield Monitor -- Cache Weigh System

During my tenure, I have been responsible for multiple multimillion-dollar software/hardware product development projects. I coach, train, and mentor cross-functional teams in an Agile environment. Under my leadership, we have nearly doubled our annual revenue through 24 development projects across 15 unique product lines. Selected Accomplishments:• Transformed our team vision to leverage bleeding-edge and emerging technology in product development, which included shaping key partnerships with industry leaders. • Nurtured a culture of problem-solving where escalations are viewed as challenges to be resolved and not complaints, enabling the team to improve the customer experience.• Acted as the Interim Product/Project Buyer during a period of transition in 2021. • Navigated COVID-related supply chain challenges by opening conversations with vendors and encouraging transparency. • Played a role in shaping an organizational culture of giving back, including serving as the Safety Committee Lead and a First Responder, planning American Red Cross Blood Drives, and planning and executing STEM Nights with local schools to encourage students to pursue STEM careers.

I was hired as a Production Coordinator before being promoted to Project Manager. As Project Manager, I managed the full lifecycle of projects for the IT/Internet Services division, including leading team members, engaging with vendors, and tracking milestones. Selected Accomplishments:• Partnered with QA and clients on testing to ensure final project deliverables were aligned with customer expectations. • Utilized a lessons learned model to identify strengths and areas of improvement from each project to improve future project planning, resource allocation, and operations. • Trained and coached Project Managers on best practices. • Completed cross-training across the enterprise to support the needs of the organization.