Kip Young Email & Phone Number

Prosper, TX, US

Lewisville, Texas, US

SalesFlow IQ is a conversation intelligence platform designed to help our customers have superpowers in their sales cycle by offering post sales analysis of demo calls as well as real-time AI driven responses using your company's business logic.

Mckinney, TX, US

Mckinney, TX, US

DoctorLogic exists to help locally focused healthcare businesses be more successful through a best in class digital marketing software platform and top-notch service.

• Senior IT Leadership role, steering ongoing evolution and execution of IT Operations group. Hold robust oversight for annual budget of $10M in support of core IT functions, including Systems and Network Infrastructure.
• Spearheaded implementation and cut-over to large contact/call center system with no downtime or impact to customers, leveraging VOIP technologies and multiple vendors to boost efficiency and all-around performance, as.
• Implemented ITIL processes to improve Production Support function, improving daily ticket resolution by 50% over two months through better process tracking and increased accountability.
• Consolidated infrastructure and simplified Disaster Recovery and Business Continuity processes across two data centers through Virtual Private Cloud concept. Introduced ability to run Active/Active services.
• Introduced new Information Security team, employing Defense in Depth strategy through implementation of vulnerability management, intrusion detection systems, and additional security tools.
• Saved $18K annually by transitioning from third party Network Operations Center (NOC) monitoring to in-house tools that improved real-time alerting and performed work of two FTEs via automatic remediation through.

Dallas Texas, TX, US

• Entrusted with establishing shared technology service organization to support infrastructure needs of all Penson-owned operating companies. Commanded combined team of ~60 and budgets of up to $12M. Defined corporate.
• Unified and blended disparate IT organizations into cohesive group, merging separate infrastructures and cultures.
• Realized $6M in savings over three years and avoided $2M in costs by renegotiating key vendor contract.
• Built 24x7 global NOC to monitor all operating companies and provide tier 1 support for customer-facing applications.

• Rapidly promoted from Director to VP, providing leadership to geographically-distributed staff of 36 engineers and two administrative employees across Network Operations, Systems and Infrastructure, Database.
• Stabilized team and reduced employee turnover by promoting collaboration in process improvement and savings initiatives and aligning team to corporate goals.
• Slashed operating expenses and advanced service quality to customers by consolidating two data centers into one.
• Realized $1.2M in savings through migration and consolidation of existing data centers in NY and TX.
• Standardized laptop/desktop hardware and software to increase efficiency of internal IT operations.
• Minimized incidents and outages caused by human error in change life cycle by refining policies for change control.

Dayton, OH, US

• Retained through Third Coast Media’ acquisition and entrusted with leadership of Hosting Operations team consisting of five system administrators, two network engineers, two technical systems engineers, and one.
• Saved $600K annually by seamlessly migrating Internet Data Center in Norfolk, VA to collocated data center in Allen, TX, including migration of 53K+ user accounts to new email system with no interruption, DNS migration.
• Delivered $1.5M in first-year savings followed by $2M in annual savings by implementing hosting strategy company-wide, moving to collocated environment and re-negotiating contracts to leverage expanded presence in data.
• Propelled uptime to 99.99% by building high-availability hosting infrastructure in collocated environment, meeting SLAs by leveraging cutting edge technology and top-tier staff.

• Thrived in start up environment, driving successful transition of hosting services from Managed provider to collocated solution. Directed internal support team for LAN and customer hosting environment. Fostered.
• Instrumental in due diligence efforts during acquisition by Reynolds & Reynolds.
• Masterminded design of collocated environment to host websites, email, and data services for 5K+ automotive dealers and dealer groups.
• Completed major move of live hosting environment in just 12 hours with minimal impact to customers.

Dallas, Texas, US