Kira Brantmeier Email and Phone Number

Most recently, Project Manager of business process design for sales, integrations, and onboarding at a payment processing platform organization. Responsible for assessing, defining recommended workflow including checklists and customer interactions, and leading UAT. Other roles include business analyst for multiple organizational design initiatives as well as customer experience, workflow automation, and marketing strategy engagements.

• Trusted advisor to new and recurring customers providing a personalized and professional service that is consistent with the luxury Tiffany brand and experience• Listened to client preferences, the reason for the gift (if provided), and anticipated the tastes of the gift recipient to identify, select and showcase specific products for the client to consider• Followed up with clients by email, phone and thank you cards to encourage additional purchases, present new and complementary merchandise, and offer services for future events• Leveraged prior experience in operations to identify available merchandise nationally and facilitate timely product transfers to align with customer schedules, travel, and specific events

• Hit 116% of plan with $1.18 million in gross sales in the 2013 fiscal year and, in that same year, achieved recognition for the highest number of transactions in the entire store• Assisted in training new staff on product inventory, visual layout and placement of merchandise• Facilitated and took initiative with merchandising displays and new collections according to company directives to drive interest and demand• Assisted with counts to maintain accurate inventory at scheduled and unscheduled times

• Responsible for all company related operations including reconciling daily sales, deposits, reports and other back-office functions while following policies in a highly secure environment • Implemented new organizational system for maintaining merchandise standards and requesting transfers according to time schedule set by sales professionals• Provided exceptional front-facing customer service by solving problems, corresponding and building relationships, and delivering consistently even during heavy holiday seasons• Applied consultative selling and product knowledge of the luxury brand when assisting customers on the sales floor as needed, which expedited transition to sales position