Kira Lyons, Pmp Email & Phone Number

Las Vegas, Nv, Us

Create project plans and manage timelines for the implementation and deployment of offered servicesProvide strategic direction of grant funded projects to ensure deliverables meet requirements, metrics, and reportingCoordinate project stakeholders by developing and maintaining schedules to ensure individual responsibilities are completed within the scope and timeline of the projectDevelop documentation for processes and procedures, internal and external client… Show more Create project plans and manage timelines for the implementation and deployment of offered servicesProvide strategic direction of grant funded projects to ensure deliverables meet requirements, metrics, and reportingCoordinate project stakeholders by developing and maintaining schedules to ensure individual responsibilities are completed within the scope and timeline of the projectDevelop documentation for processes and procedures, internal and external client communications, and training information Participate with cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives using the Scrum FrameworkImplement strategies that deliver projects on schedule and within budgetUse project management tools, such as Microsoft Project, Smartsheet, and Asana to track project performance and schedule adherence Show less

Responsible for the overall project management and project completion for large scale, high revenue generating clientsCoordinate the work activities of cross functional teams to ensure delivery meets necessary milestonesMaintain regular communication with key stakeholders and build solid client relationships by understanding and addressing needs in a timely mannerManagement of client expectations against contractual obligations and agreed project scopeProactively… Show more Responsible for the overall project management and project completion for large scale, high revenue generating clientsCoordinate the work activities of cross functional teams to ensure delivery meets necessary milestonesMaintain regular communication with key stakeholders and build solid client relationships by understanding and addressing needs in a timely mannerManagement of client expectations against contractual obligations and agreed project scopeProactively address potential issues that may impact project timeline within the scope of the contractTrack progress against milestones, budgetary guidelines, and other KPIs for reporting to senior leadershipAssist with the selection, negotiation, and management of all activities regarding internal and external clientsResponsible for creating and maintaining process documentation for the Project Management Team Show less

San Diego, California

Responsible for the development, implementation, training, and support for Enterprise and VIP accountsManage assigned accounts to ensure appropriate actions are taken to enhance customer business resultsProvide system and workflow expertise to clients to help them understand and adopt the ideal workflow for business optimizationCoordinate financial reports that highlight fiscal performance and client profitability Assist in the development and implementation of… Show more Responsible for the development, implementation, training, and support for Enterprise and VIP accountsManage assigned accounts to ensure appropriate actions are taken to enhance customer business resultsProvide system and workflow expertise to clients to help them understand and adopt the ideal workflow for business optimizationCoordinate financial reports that highlight fiscal performance and client profitability Assist in the development and implementation of training curriculum for external and internal clientsCoach peers and serve as an escalation point for both Implementation and Customer Support team membersIdentify, report, and escalate client concerns and workflow improvements to improve system function and productivity Establish and deliver workflow analysis to assess customer needs Show less

Solana Beach, Ca

Primary point of contact for newest clients and resellers with direct training, troubleshooting, and defect reportingResponsible for Tier II support through identifying, researching, resolving, and escalating technical issuesCoordinate with various vendors regarding clearinghouse and EMR processes and issuesRelay high level technical information to both technical and non-technical users

Solana Beach, Ca

Successfully develop strong rapports with internal and external clients of various cultural and educational backgroundsThoroughly document customer interactions in CRM databaseTroubleshoot issues requiring an advanced technological understandingMaintain professional composure in high pressure situations, including de-escalation of issues and positively resolving client dissatisfaction