Kiran Kaur Email & Phone Number

England, United Kingdom

United Kingdom

I work in a team that process' payroll in a very busy environment for 2,500+ weekly paid employees. I ensure data is accurately prepared, inputted into the payroll system whilst adhering to tight deadlines ready for payroll. I have been involved in setting up processes, implementing them as well as adjusting them to ensure they are efficient and work well.I also deal with queries via a range of communication such as email, paper correspondence, Google forms, telephone/Google Voice and face to face. I ensure all queries are looked into and resolved in a timely manner, which may include liaising with other departments, directly with the employee or management to provide them with breakdown's and explanations of payments. Query resolutions may also entail that calculation of amounts are done manually so that monies can be paid or deducted. As I overlook multiple inboxes, I have to ensure that I am knowledgeable and well informed in knowing different contracts that apply to different employees so that their queries can be resolved quickly.I also deal with a range of employee absences and paperwork that vary in depth for Sickness, Industrial Injury, Paternity leave, Maternity leave, Jury service etc. I input this on various systems that also include entering data for New Starters, Leavers and Contract Changes.I am comfortable using the payroll systems (Directional Systems/Compass T&A, SuccessFactors and ITrent) with speed and efficiency as well as Google Share Drive, Excel, Word and Adobe.Due to my extensive knowledge I help support and train my colleagues in areas that they require, with ease and confidence. I have also been awarded DPD's 'Personality of the Year' award in 2022 as I was nominated by the Head of Hub Operations and won this prestigious award.

I worked as a Payroll Administrator and had experience of outsourcing payroll service to clients for up to 8,000 employees, as well as dealing with their queries and issues. In this position I was responsible for outsourcing monthly payroll for the bank. It involved: carrying out manual calculations of pay and flexible benefits, and being able to explain to employees their payslip in detail. This position required a close liaison with other parties and colleagues in different departments and locations. As being the first point of contact for all employees, their Managers and Business Partners for payroll and HR related issues, I dealt with their queries on a daily basis.Maintaining the financial records by collecting, calculating and preparing documents.Entering and updating employee amendments including staff changes, leavers, bank details and personal data, also issue and send letters, P45s and Statement of Earnings.Running various reports and making amendments on SAP (YourPay) and HRIS systems.Overseeing and replying to the shared mailbox emails.

Brilliant product knowledge with confidence to approach customers to offer them help and advice.Give the best customer service that I could offer by asking and listening closely to customers' requirements.More than capable in using the tills and putting through transactions, as well as processing refunds and exchanges.Able to use the internal computer system to look up stock and products.Deal with customer complaints and enquiries about products and stock.A big support to the management team due to my knowledge, experience and hard work.Help mentor others in delivering great standards and customer service.Great organisational skills that have been evident when I have organised floor moves, night moves and window changes.Quick worker making sure tasks are completed quickly and efficiently for example sorting through the daily delivery, putting stock out on the shop floor and handling customer web orders.Also took upon an extra role as a visual merchandiser within the store. This entailed me to check shop standards, changing window displays, moving stock around the shop floor and using my creativity to promote sales by advertising products appropriately.Confident in offering a bra fit service to customers, making them feel secure and comfortable.Good at delegating and supporting others in their progress however confident to work alone.

Worked on a daily basis delivering excellent customer service.This job was fast paced and alertness was required that I provided to promise good delivery of service and quality.I was also a crew trainer, so I had the responsibility to teach and train crew members to a higher level. This required me to observe and train individuals in different areas within the workplace; furthermore acknowledging and helping them understand any problems or questions that may arise.Carried out safety checks on food; checking for correct temperature for food and freezers.I was also training to be taken on a management role within the store so I was helping to cash up tills therefore handling cash on a daily basis, counting the safe, using the back office system to input data, helping to run the shifts which entailed being responsible of crew as well as the desired work station.Helped achieve hourly targets as well as generating more sales by add-ons.Worked well within a team as well as on my own.

Diploma

Retail Skills Level 2 Certificate in Retail Knowledge Level 1 Functional Skills in English Level 1 Functional Skills in Mathematics

Ba, Early Childhood And Education Studies

Activities and Societies: Sikh Society

Gcse And As Level

Activities and Societies: I was a Library Prefect10 GCSE's at Grades C and Above, including Maths, English and Science; AS Level Health.

Level 3

Advanced Traditional Asian Music Studies Level 3

Education record

A Level Punjabi, Grade B; AS Level Punjabi, Grade B

Education record

GCSE Punjabi, Grade A

Level 3

Creative Craft Using Dressmaking at Level 3