Kiran Aher Email and Phone Number

● Worked closely with the Project Management and Solution Architect team to scope customer-requested features and prioritize them based on return on investment● Check client RFP, PO, Bill of material, LOA, LOI, LLD, HLD, architecture, procurement, recommend solution.● Served as an escalation point between the business/customers and technical delivery to resolve issues and refine service delivery processes● Track parameters like Timesheet, Training, Capitalization, Productivity etc. for ensuring compliance as per Leadership guidelines● Led a team of cloud engineers working 24/7 to meet agreed SLAs for support and delivery compliance for clients worldwide. Prepared and assigned shift rosters for the 24/7 Managed Services team.● Develop and maintain comprehensive project schedules and ensure effective communication with all stakeholders.● Conducted detailed audits of projects (as requested vs. delivered and billed) and worked on new orders, ensuring project delivery on time● Managed project planning and progress monitoring, including budget control and milestone tracking using MS Project● Responsible for timely preparation and circulation of Annual Reports along with Accounts like OB sheet (order booking sheet)● working with the human resources department to interview and hire new talent – Like Facility management projects.● Manage internal customer-related processes regarding scheduling, finance, and resource management.● Collaborate with finance teams to ensure proper revenue recognition and compliance with accounting standard. Do Site visit, client meetings as and when required

● Developed project documentation to communicate and align key components of upcoming features and products with internal teams.● Prepared detailed project plans to schedule key milestones, work teams, and activities.● Managed overall IT day-to-day operations to improve infrastructure costs, performance, and end-user satisfaction, both on-premises and in the cloud and maintained data center policy.● Responsible for the implementation of our IT Infrastructure cloud Solutions and Services globally● Acted as a technical contact and customer point of contact for allocated clients, handling client/vendor relationships as required.● Participated in monitoring, review, and auditing processes and worked closely with the Operations Team to schedule and triage activities.● Planned and managed all client requests according to services provided, using standardized templates/SOPs and considering SLAs.● Provided execution dashboards, statuses, and metrics, and maintained a catalogue of lessons learned, working toward improving service and operations deliveries.● Accountable for project initialization, planning, monitoring, controlling, and project closure● Accountable for end-to-end infrastructure and development project delivery until project sign-off.● Managed various vendors providing services for GOV/ENT/BFSI delivery.● Performed various technical tasks and maintained internal and external SLAs for the ticket board, pre and post-delivery phase. Using ITSM tool like motadata, Kayako etc.● Prepare Bill of material and Requirement Gathering sheets for new requirements.● Interact with different OEM’s/Service providers to get the products details, BoM, data sheets, commercials, Finance and Procurement operation teams etc.● Experience of IT infrastructure, Cloud technology, data center .co-Location experience.

● Act as the main point of contact between the organization and the client● Communicate with clients to understand their needs, expectations, and concerns.● Provide regular updates on service delivery status and address any issues or inquiries.● Coordinate and schedule service delivery activities● Develop plans for the timely and effective delivery of services.● Work closely with different departments to ensure resources are allocated appropriately● Collaborate with internal teams, including operations, support, and technical teams, to ensure a smooth service delivery process.● Facilitate communication and information flow between various teams involved in the delivery process● Monitor service delivery processes to ensure they meet quality standards. Implement and maintain quality assurance procedures and guidelines

Team Lead