Product Specialist
CurrentAs a Product Specialist, my primary responsibility is to manage the successful execution of new onboarding processes and provide post-go-live support to ensure a seamless experience for clients. I am dedicated to training new clients during the onboarding phase and offering ongoing assistance to guarantee their satisfaction with our products.Key Responsibilities:• Facilitating the seamless execution of new onboarding processes and providing comprehensive post-go-live support to address any issues or concerns promptly.• Conducting thorough training sessions for new clients during the onboarding process, equipping them with the knowledge and skills necessary to utilize our products effectively.• Serving as a key participant in project rollouts across the EMEA region, coordinating with cross-functional teams to ensure the successful implementation and adoption of new projects.• Successfully managing pre-opening projects and property conversions, guiding clients through the transition process and delivering tailored solutions to meet their specific needs.• Playing an integral role in the enhancement, testing, and integration of new features, functionalities, and integrations with channels and payment gateways to enhance product offerings.• Collaborating closely with the sales team to demonstrate product features to prospects, contributing to business development efforts and gaining a competitive advantage in the market.
