With over 16 years of experience in IT services and solutions, I am a Senior IT Technician at PwC Acceleration Center, where I manage IT operations, Client connectivity, vendor relationships, IT budgeting and forecasting. Myself certified as an ISMS Lead Auditor, ITSM,ITAM, and ITIL Service Operations Expert, demonstrating my proficiency and expertise in IT security, compliance, and governance.As a leader and mentor, I have built and managed multiple teams in diverse environments, ensuring optimal performance, collaboration, and communication. I have also contributed to the RBL, CSR, and ERT initiatives, reflecting my commitment to excellence, innovation, and social responsibility. My goal is to leverage my skills and experience to provide strategic IT support and guidance to PwC and its clients, and to continuously learn and grow as an IT professional.
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Senior It ManagerInfinxBengaluru, Ka, In
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Senior Information Technology Technician.Pwc Acceleration Centers Jul 2021 - PresentBengaluru, Karnataka, India• Responsible for IT Operations Client Connectivity, Capacity and SLA, Vendor Management IT Governance for IT Infrastructure, Enterprise IT Budget and Forecasting,• Hands of experience in Team Building Managing and handling multiple teams in varied environments in IT industry.• Focused in areas of installation, configuration and maintenance of Windows Servers, Network resources LAN/WAN.• RBL, CSR & ERT team core member. -
Senior Information Technology SpecialistPricewaterhousecoopers - Service Delivery Center (Pwc Sdc) Jul 2015 - Jul 2021Bengaluru, Karnataka, India• Responsible for Incident Management, Service Request Management, Problem Management and change management activities• Ensure that all-pre-request checks, tickets, incidents, service requests etc. are followed & closed diligently.• Configuration, Administration & Troubleshooting Lotus notes Mail Server / Clients.
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Senior Information Technology ConsultantPwc Acceleration Centers Jul 2009 - Jul 2015Bengaluru, Karnataka, India• Respond to requests for technical assistance in person, via phone, electronically & act as the final technical escalation point for team accounts• Ensure proper support for the received calls, emails and web-tickets for end users and other Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent information • Generate local IT issue Management reports to Provide statistical analysis of reported Activity, perform trend analysis of process and function activities, and make recommendations for Continuous Improvement.
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Information Technology AssociateBearingpoint Sep 2008 - Aug 2009Bengaluru, Karnataka, India• Application security and segregation of duties with the usage of in-house proprietary tool• Escalation handling & analyze problems working with other teams and compare alternatives.• Configuring Protocols, Groups & assigning security & access permissions to the respective users.• Work closely with Platform Experts/Service owners for platform related topics like licenses, platform issues, new features etc. -
Fpoc TeamSamartha Infosolutions May 2006 - Aug 2008Bangaon Area, India• Quickly analyze & diagnose the problem and compare alternative approaches. • Creativity and judgment applied to professional, technical or operational problems.• Participate and work with other local and global team.• Personal responsibility for resolving problems in most effective way possible within SLA -
Shift SupervisorHewlett-Packard May 2006 - Aug 2008Bangalore• RCA preparation and meeting SLA for RCA submission.• Analyze problems & Escalation on production system from L2 team.• Create regular reports for management requirements.• Prepare and perform with 24*7 environment in shift roaster. -
Site InchargeWipro Infotech Sep 2005 - May 2006BangaloreSetting up of Groups & assigning security & access permissions to the respective users.• Working as a Management and Maintenance of Active Directory Users & Computers.• Terminal services, Log Monitoring & Backup System State, System Logs and Restoration.• Mail-server administration, remote access, troubleshooting, Anti-virus support.• Installation & Configuration of Oracle, Java & VB based Customized software. • Designing and Implementing the Mail Server using Exchange server 5.5/Exchanage 2003.• Troubleshooting antiviral related problems & ensure all clients are with latest patches
Kiran S Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Kiran S
What company does Kiran S work for?
Kiran S works for Infinx
What is Kiran S's role at the current company?
Kiran S's current role is Senior IT Manager.
What schools did Kiran S attend?
Kiran S attended Symbiosis Institute Of Management Studies, Kuvempu University, State Board Of Technical Education And Training, Government Higher Secondary School - India, Kuvempu University, Shankaraghatta, Shimoga.
Who are Kiran S's colleagues?
Kiran S's colleagues are Bhaskar Sharma, Poonam Vedpathak, Abhishek Gupta, Pooja Sangelkar, Kalyan Chary, Prashant Rauthan, Priyanka Katam.
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