Kiran Sachdeva Email & Phone Number

United States

Palo Alto, California, United States

For this current role, I deliver industry expertise to enhance care processes and population health by defining, understanding, engaging and tracking patient populations. I review and analyze the functionality of decision support tools by working closely with the decision support committee. Moreover, I build a system notice to assist clinicians in reviewing and acting on advisories. In addition to the above, I render expertise to keep track of users' experience in the production… Show more For this current role, I deliver industry expertise to enhance care processes and population health by defining, understanding, engaging and tracking patient populations. I review and analyze the functionality of decision support tools by working closely with the decision support committee. Moreover, I build a system notice to assist clinicians in reviewing and acting on advisories. In addition to the above, I render expertise to keep track of users' experience in the production environment by using reports created during the build phase. Furthermore, I analyze warnings and build additional advisories to support the rollout and optimization. Finally, I steer significant efforts to analyze advisories and warnings for effectiveness pre and post-activation.My key achievements in this role have been:• Developed advisory tool to provide prompt reminders, warnings, and recommendations for clinicians based on criteria including results, orders, or diagnosis.• Devised and developed health maintenance plans to keep track of preventive care procedures.• Enhanced patient care by providing guidance to clinicians, staff, and patients. Show less

Palo Alto, California, United States

During this tenure, I have played a key role in performing testing/defect reporting on all applications and interface testing, including Epic Special Updates, ICD 10/MRN conversion, and the transgender identity/ELOA/Powerpath project. I was responsible for high complexity 'break-fix' duty to provide quick solutions in Epic software. I worked closely with leadership and clinical staff to map current/future state workflows. Moreover, I have conducted instructor-led style optimization… Show more During this tenure, I have played a key role in performing testing/defect reporting on all applications and interface testing, including Epic Special Updates, ICD 10/MRN conversion, and the transgender identity/ELOA/Powerpath project. I was responsible for high complexity 'break-fix' duty to provide quick solutions in Epic software. I worked closely with leadership and clinical staff to map current/future state workflows. Moreover, I have conducted instructor-led style optimization sessions to brief clients on achieving efficiency with Epic software. I have prepared comprehensive end-user guides/materials to support both pre and post-conversion training. Finally, I have delivered quality application/technical support for Ambulatory Care including workflow and site analysis to identify best practices and improve workflows.The values I brought during this role were:• Directed workflow validation, testing, training materials, and training execution while supervising go-live support assignment and local command center support.• Built designs, mockups, and prototypes by working on new builds of Epic software with cross-functional teams.• Fostered and nurtured productive relationships with providers and staff while streamlining the end-to-end application process.• Acted as a project lead for the Anticoagulation navigator project, delivering guidance and recommendations to ensure success. Show less

Successfully delivered direct & indirect patient care while focusing on exceptional customer service in a very fast-paced environment comprised of high volume of patients with high expectationsManaged patient information (healthcare history, appointments, conversations, etc) in healthcare management systemActively engage with patients (in person, on phone, voicemails & emails) in scheduling surgeries, following up on procedures, etcPrioritized various incoming patient… Show more Successfully delivered direct & indirect patient care while focusing on exceptional customer service in a very fast-paced environment comprised of high volume of patients with high expectationsManaged patient information (healthcare history, appointments, conversations, etc) in healthcare management systemActively engage with patients (in person, on phone, voicemails & emails) in scheduling surgeries, following up on procedures, etcPrioritized various incoming patient requests through different channels on an hourly basis and processed them accordinglyLogged monthly payment details in MS Excel for SoundWave (EPAT) treatments performed in sports medicine department.Generated patient reports and email reports to physicians along w/ comments on prioritization of work; follow up to ensure closureCollaborated with insurance agencies and 3rd parties to process discrepancies in patient reimbursementsDocumented physician’s billing codes and submit charge sheets to finance on a daily basis Show less

Action/Task Oriented ▪ Attention to detail ▪ Ability to prioritize a high volume of incoming requests ▪ Sense of urgencyConstructed a comprehensive Project Plan in MS Excel representing multiple work streams for prototype release structured by major milestones like business requirements, technology options, development, testing, etcManaged an aggressive project schedule on a daily basis by constantly collaborating with team members in understanding and documenting ongoing updates… Show more Action/Task Oriented ▪ Attention to detail ▪ Ability to prioritize a high volume of incoming requests ▪ Sense of urgencyConstructed a comprehensive Project Plan in MS Excel representing multiple work streams for prototype release structured by major milestones like business requirements, technology options, development, testing, etcManaged an aggressive project schedule on a daily basis by constantly collaborating with team members in understanding and documenting ongoing updates and key challengesPerformed key role in constantly working with team members in prioritizing scope for prototype while constantly balancing budget, timeline and product capabilities that would drive user experienceCreated and managed project risk log for prototype release and brainstormed & documented possible risk mitigation measuresPerformed active resource management to ensure that other priorities did not conflict with project deliverables Participated in defining user experience requirements and functional testing of prototype Show less

Managed patient information in the online healthcare management systemAssisted physicians on complaints around medical procedures to ensure proper resolution in compliance w/ documented policiesPrepared, delivered and managed patient complaints that had a high litigation risk by documenting any process breakdowns and worked with physicians, supervisor, human resources, patients & legal department to ensure proper resolution

Actively managed incoming patients in scheduling appointments, following up on procedures & updating patient documentation in the healthcare document management systemEngage in patient phone calls to follow up on various requests (post surgeries, questions, etc)Presented a mature and professional demeanor with the ability to multi-task in a fast paced environment while delivering excellent customer service

Bachelor Of Business Administration

Bangkok, Thailand

Project Management Professional

Cupertino, CA