Learn about and maintain a solid working knowledge of how the Client Delivery Team is structured and operates (process & procedure) to effectively support contract resources at a variety of clientsFacilitate onboarding to new hires and provide remote orientation explaining benefits and the various policies and procedures for both Artech & the client they are supportingCoordinate with HR to answer benefits questions, and Finance to answer all payroll related questions Facilitate the processing of all time cards, expenses, and STO for consultants including following up with consultants regarding missing time cards (to ensure timely payment)Maintain database for clients and consultantsCoordinate the resolution of consultants’ expense reimbursement/payroll/STO/invoicing issues with finance, utilizing the defined process and proceduresConduct touch-base calls to all consultants on a regular basis to check in, discuss their issues/concerns and inquire about referralsCounsel consultants in case of client escalations and issuesCoordinate all consultant terminations/departs, to include notification, asset return and advising on back-fill opportunitiesBuild relationships with consultants and help in redeployment at project endResponsible for updating applicant tracking system to note meaningful consultant communicationsResponsible for managing all Artech profiles in client Vendor Management System (VMS) toolsCreate and maintain all TMS SOP documentation