As a results-driven professional with over 5 years of experience in customer-facing roles, I excel in delivering exceptional service and driving sales growth. My career began in eCommerce, where I developed strong organizational and administrative skills in order management and supply chain operations.Transitioning into retail sales, I honed my negotiation and relationship-building abilities, consistently exceeding sales targets and mastering POS and marketing techniques. In my current role as an Assistant Shop Supervisor at African and Eastern Beverage, Dubai Mall, I manage a premium retail environment, generating 1.5M AED in monthly sales while catering to approximately 10,000 discerning customers. I focus on providing exceptional service and personalized recommendations, especially for fine wines and exclusive collectibles.My time at Dubai Airports enhanced my customer service skills, allowing me to adapt to diverse cultures and navigate challenging situations effectively. I had the unique opportunity to step aboard 100 aircraft in my first month, further broadening my experience in high-pressure environments.Additionally, I worked with NOON.COM in the Security Loss and Prevention team, where I implemented strategies to identify and prevent potential losses, resulting in improved customer satisfaction and reduced shrinkage.With a background in web design and programming, I am skilled in HTML, CSS, JavaScript, and PHP. My passion for technology drives me to continuously expand my skills, including freelance work on platforms like Upwork and Fiverr.I am a self-motivated individual with strong communication and interpersonal skills, thriving in fast-paced environments and effectively collaborating with cross-functional teams. My combination of customer service expertise, technical knowledge, and results-oriented mindset makes me a valuable asset to any organization.Professional Skills:Sales | Marketing | MS Excel | MS Word | PowerPoint | Web Development | Aviation Security | Loss Prevention | Digital Marketing | Photoshop | PHP | JavaScript | MySQL | Database Management
Listed skills include Teaching, Networking, Java, Research, and 5 others.
