Kiran Bhola Email & Phone Number

Toronto, Ontario, Canada

• Open/close reception area including arming/disarming the security system• Ensure all kitchens are tidy and dishwasher is emptied every morning and as needed• Open, sort and distribute mail and cheques accordingly and maintain courier receiving log• Maintain cheque drop off and disbursement log• Create Requisitions in SAP and receive Purchase Orders in SAP when delivered as well as coordinate deliveries to the appropriate people/locations• Perform general administrative duties as required by the Corporate Services Manager and support manager in preparing quarterly budget• Assist EAs and staff in booking, viewing, and deleting meeting/boardroom schedules in Outlook• Assist employees in booking desks from the Jumpree app• Handle sensitive information responsibly and maintain confidentiality• Receive court documents (difference between addressed to CAPREIT or addressed to CEO)• Create RFAs as needed with regards to equipment or software• Courier invoices and various packages locally and internationally.• Problem solve mismatched invoices with AP and Procurement Departments• Maintain and update office security fob master list, office maintenance log, PPE supplies master list & courier receiving log.• Maintain and forward Property Business License to Regional controllers• Order, inventory and replenish office supplies, kitchen supplies and courier supplies for Church & Huntley offices• Assist and coordinate in shipping and retrieving files from offsite storage

Toronto, Canada Area

• Open/close reception area including arming/disarming the security system• Greet all visitors professionally and direct visitors to the appropriate person• Answer, screen, and forward high-volume incoming phone calls through Cisco phone system, as well as liaising with tenants and forwarding emails and calls to Operations.• Ensure reception area and Boardrooms are maintained professionally, replenishing company materials and supplies• Ensure all kitchens are tidy and dishwasher is emptied every morning and as needed• Maintain office security by following safety procedures and controlling access via the reception desk (i.e., visitor log, visitor badges)• Update internal phone lists using Excel as changes occur• Open, sort and distribute mail and cheques accordingly and maintain courier receiving log• Maintain cheque drop off and disbursement log• Create Requisitions in SAP and receive Purchase Orders in SAP when delivered as well as coordinate deliveries to the appropriate people/locations• Coordinate gift baskets & floral arrangements as requested for employees• Order stationary items for all Canadian offices (i.e., business cards, envelopes, parking stickers, late notice notification cards etc.)• Coordinate catering orders as well as assisting EAs as requested for meetings• Assist EAs and staff in booking, viewing, and deleting meeting/boardroom schedules in Outlook• Assist employees in booking desks from the Jumpree app• Handle sensitive information responsibly and maintain confidentiality• Receive court documents appropriately based on guidelines• Create RFAs as needed with regards to equipment or software

Toronto, Canada Area

• Responsible for providing support to team members for the efficient and effective functioning of the department.• Assist with writing and tracking of documentation by managing data and information within a specific department.• Oversee and coordinate various activities for the College’s Professional Development and Remediation (PDR) Framework and Jurisprudence (JP) Exam.• Update and maintain the College’s internal PDR resource catalogue and external Continuing Education (CE) listings, ensuring current accurate information on education resources listed on the company’s website.• Support PDR and Registrant Competence team members with database report production and report writing.• Under the direction of the Lead and/or Manager, ensure that JP exam questions are accurately maintained on the LXR databanks, new questions are added, selected and set for the exam.• Assist the JP Lead with testing accommodation and French exam request as cases move through to completion as well as managing, tracking and setting up exam questions from initiation to approval.• Help coordinate and plan the annual CCAPP (Canadian Council of Accreditation of Pharmacy Programs) Coordinators meeting and schedule bi-annual CCAPP program visits and presentations.• Draft and distribute all reports and general correspondence in accordance with College guidelines, ensuring the overall presentation of the work is accurate, professional and completed in a timely manner.• Act as Records Management Coordinator to consolidate records within the Registrant Competence team.• Continually examine work processes and explore opportunities for improving efficiencies through technology elimination or altering of work processes and make recommendations to the Manager and/or Leads.

St. Thomas, Ontario

• Accepted and checked the information contained within the building permit application by referring to street files, the survey and submitted plans• Determined fees and levies to be paid by the applicant in consultation with Building Inspectors and advised the Treasurer's Department• Ensured the completion of required information for Permit requests, referred required data to appropriate staff• Issued various permits (building, plumbing, sewer, demolition, sign and pool)• Inputted computer information and updated computerized records as divisional approvals were made.• Received by-law enforcement enquiries (zoning, property standards, etc.) and directed requests to appropriate personnel• Received telephone and counter enquiries, provided information and directed those that cannot be answered to appropriate personnel and developed service requests to document telephone and counter inquiries• Utilized Excel and Access to create and maintain a variety of databases (e.g. sign permits, final inspections, private drain connections, road cut and property standards) for statistical purposes. Collected, inputted and revised data and generated subject specific reports as requested• Prepared charts and graphics to illustrate statistical information for Stats Canada and various outside agencies along with City departments• Received and ensured timely and accurate completion of clerical work from Building Inspection Services, technical staff, senior departmental staff• Maintained the appointment and inspection schedules for the Building Services Inspection staff • Produced correspondence, reports, agreements, notices, lists and other administrative material, work orders, inspections sheets and property search reports• Maintained the building services filing system• Received, opened and distributed incoming mail• Prepared standard correspondence and form letters on general instructions and precedents• Maintained the secrecy of confidential information on matters

London, Ontario, Canada

• Provided the services in a manner consistent with CASLM values and philosophy• Adhered to the Service Model expectations and commitments• Coordinated, processed and completed all necessary administrative duties related to case management and service provision support• Photocopied; mailed; faxed; booked appointments and meeting rooms; prepared and distributed correspondence professionally; and maintained office supplies• Attended meetings as required and produced minutes• Completed volunteer drive requests• Prepared and modified documents including correspondence, reports, memos and emails• Maintained staff contact list (cell phone numbers) and staff sign in sheets• Completed case opening, closing and transfer requests• Ensured appropriate file organization and content at the time of opening, closing and transfer• Assisted with records search; the compilation of statistical data; and with alerts for After Hours/Emergency Duty Service• Facilitated requests for volunteer drives• Maintained the Child In Care records and timelines• Supported the maintenance of accurate records for children, youth and families• Provided technical support to staff specific to Microsoft Word, Excel, Outlook; PowerPoint; e-FORMS and CWIS• Answered incoming calls and responded in a helpful, courteous and accessible manner and forwarded messages to appropriate staff in a timely and accurate manner• Initiated calls, on behalf of staff, around administrative issues (i.e. appointment changes, taxi requests)• Identified and reported trends and potential system limitations, as well as potential solutions, related to administrative roles and functions• Conducted all action and activities in accordance with the policies and practices of the CASLM and all legal requirements• Maintained confidentiality and displayed respect for children in care and their privacy at all times

London, Ontario, Canada

• Effectively dealt with up to twenty incoming customer calls and inquiries daily.• Assisted new parents in the registration process and briefed them on the centre routine and policies.• Organized and updated the appointment schedule of prospective clients, screened requests and prioritized appointments based on target market.• Briefed the Instructor before appointments with appropriate background information.• Efficiently administered critical office operational functions which included assisting drop in visitors and clients, and maintained inventory levels for all materials and supplies.• Maintained more than one hundred and seventy students’ schedules at the centre, regularly solved schedule conflicts before they became issues.• Assisted in inputting up to ninety students’ daily worksheet results data and made necessary adjustments to students’ plan on CMS (Centre Management System) during the four-hour class session.• Assisted the Instructor in collecting & recording tuition fee payments; prepared and generated monthly reports; the center newsletter and the year-end inventory report to KNA (Kumon of North America).• Managed payment of centre's fixed monthly expenses on Instructor's behalf.• Assisted in tracking employee hours; processed payroll; submitted government payroll remittances & prepared T4s for employees on behalf of instructor.

London, Ontario, Canada

• Examined, verified, and assessed the authenticity of documentation and validity of information provided, made, and communicated decisions, resolved problems with the applications and determined benefit estimates as well as calculated specific benefit entitlements.• Conducted fact-finding and gathered missing information or clarified discrepancies with clients and employers, partners and training institutions, and made decisions within clearly established procedures and guidelines on continuing eligibility based on new information received and established over-payments and underpayments.• Managed the life cycle of benefit/service files, including re-directing, cancelling and suspending payments, validated that information submitted by clients and/or their representatives, employers, partners and training institutions were accurate.• Initiated amendments to database(s) accordingly, and purged and recreated benefit applications and placed claims into specialized processing as required.• Referred cases, as per clearly established procedures and guidelines, to the appropriate level for decision.• Made decisions weighing facts with the intent of legislation and jurisprudence, determined the source and extent of information required to make sound decisions.• Dealt with clients who were faced with negative decisions, prepared justifications for decisions taken in such a way as to demonstrate a clear rationale that could be understood by non-technical audiences.• Recognized those clients who were clearly in need of more specialized services.• Explained eligibility determinations and decisions of non-entitlement to services or benefits and remained impartial and composed while providing the reasons for the denial or the problem with the claim.• Exercised discretion when determining what information could and could not be released to clients/requestors in order to protect the distribution of sensitive or protected documents.

Strathroy, Ontario, Canada

• Identified new and existing customer needs through the use of CIBC Financial tools• Planned my business activities to meet weekly sales, service and referral targets for personal and small business clients• Proactively initiated at least two hundred phone calls weekly to book appointments with clients to discuss their needs and to offer financial solutions• Determined credit needs and carried out a range of lending activities within my authorized limits• Captured and validated clients personal and financial information, ensuring all documentation was completed based on CIBC policies and procedures• Completed account openings, card replacements, account inquiries and transfers from other financial institutions• Actively promoted sales of mutual funds and completed all required paperwork• Received and handled customer complaints and attempted to achieve a solution which was mutually satisfactory to the customer and company.

London, Ontario & Stratford, Ontario, Canada

• Actively promoted sales of mutual funds, as well as a range of lending products and completed all required paperwork• Identified and maintained deposit/convenience and investment products/services primarily by using proactive selling techniques• Completed account openings, card replacements, account inquiries and transfers from other financial institutions• Provided efficient and effective customer service to customers• Carried out a range of administrative functions in support of customers personal banking, including processing information changes• Received and handled customer complaints and attempted to achieve a solution which was mutually satisfactory to the customer and company• Maintained appropriate stock levels of all brochures and necessary branch operating materials.

London, Ontario, Canada

• Responded to client-initiated contacts and assisted with various financial transactions• Actively listened to clients in order to uncover undisclosed needs or opportunities• Resolved problems at first point of contact whenever possible• Referred clients to appropriate internal officers• Effectively dealt with customer inquiries regarding products & procedures while adhering to company compliance guidelines.

London, Ontario, Canada

• Accessed a state-of-the-art knowledge management database to research technical problems• Helped customers solve a wide variety of technical problems• Filled orders for products and suggested solutions to fit customers’ needs• Met daily performance standards set by company• Helped customers understand the features and benefits of new products, as well as billing issues, including questions, problems and payment processing

London, Ontario

• Assisted customers with requests and inquiries• Applied understanding of policies and procedures• Handled merchant disputes, card activations and changes to accounts• Acted as liaison between various departments and clients• Met and exceeded customer expectations in an effort to enhance customer retention• Met specific individual and departmental service objectives• Successfully utilized sales skills to cross-sell products and services

Health Records Clerk Certificate, Medical Conditions For Medical Office Professionals

Health Records Clerk Certificate, Essentials In Health Records Management

Designed to study the record keeping practices in the hospital and physician's office. Emphasis is placed on hospital and medical staff.

Bachelor'S Degree, Major - Sociology Minor - Psychology

Ontario Secondary School Diploma, High School/Secondary Diplomas And Certificates