Kiran Bhola Email & Phone Number

Toronto, Ontario, Canada

• Open/close reception area including arming/disarming the security system
• Ensure all kitchens are tidy and dishwasher is emptied every morning and as needed
• Open, sort and distribute mail and cheques accordingly and maintain courier receiving log
• Maintain cheque drop off and disbursement log
• Create Requisitions in SAP and receive Purchase Orders in SAP when delivered as well as coordinate deliveries to the appropriate people/locations
• Perform general administrative duties as required by the Corporate Services Manager and support manager in preparing quarterly budget

Toronto, Canada Area

• Open/close reception area including arming/disarming the security system
• Greet all visitors professionally and direct visitors to the appropriate person
• Answer, screen, and forward high-volume incoming phone calls through Cisco phone system, as well as liaising with tenants and forwarding emails and calls to Operations.
• Ensure reception area and Boardrooms are maintained professionally, replenishing company materials and supplies
• Ensure all kitchens are tidy and dishwasher is emptied every morning and as needed
• Maintain office security by following safety procedures and controlling access via the reception desk (i.e., visitor log, visitor badges)

Toronto, Canada Area

• Responsible for providing support to team members for the efficient and effective functioning of the department.
• Assist with writing and tracking of documentation by managing data and information within a specific department.
• Oversee and coordinate various activities for the College’s Professional Development and Remediation (PDR) Framework and Jurisprudence (JP) Exam.
• Update and maintain the College’s internal PDR resource catalogue and external Continuing Education (CE) listings, ensuring current accurate information on education resources listed on the company’s website.
• Support PDR and Registrant Competence team members with database report production and report writing.
• Under the direction of the Lead and/or Manager, ensure that JP exam questions are accurately maintained on the LXR databanks, new questions are added, selected and set for the exam.

St. Thomas, Ontario

• Accepted and checked the information contained within the building permit application by referring to street files, the survey and submitted plans
• Determined fees and levies to be paid by the applicant in consultation with Building Inspectors and advised the Treasurer's Department
• Ensured the completion of required information for Permit requests, referred required data to appropriate staff
• Issued various permits (building, plumbing, sewer, demolition, sign and pool)
• Inputted computer information and updated computerized records as divisional approvals were made.
• Received by-law enforcement enquiries (zoning, property standards, etc.) and directed requests to appropriate personnel

London, Ontario, Canada

• Provided the services in a manner consistent with CASLM values and philosophy
• Adhered to the Service Model expectations and commitments
• Coordinated, processed and completed all necessary administrative duties related to case management and service provision support
• Photocopied; mailed; faxed; booked appointments and meeting rooms; prepared and distributed correspondence professionally; and maintained office supplies
• Attended meetings as required and produced minutes
• Completed volunteer drive requests

London, Ontario, Canada

• Effectively dealt with up to twenty incoming customer calls and inquiries daily.
• Assisted new parents in the registration process and briefed them on the centre routine and policies.
• Organized and updated the appointment schedule of prospective clients, screened requests and prioritized appointments based on target market.
• Briefed the Instructor before appointments with appropriate background information.
• Efficiently administered critical office operational functions which included assisting drop in visitors and clients, and maintained inventory levels for all materials and supplies.
• Maintained more than one hundred and seventy students’ schedules at the centre, regularly solved schedule conflicts before they became issues.

London, Ontario, Canada

• Examined, verified, and assessed the authenticity of documentation and validity of information provided, made, and communicated decisions, resolved problems with the applications and determined benefit estimates as.
• Conducted fact-finding and gathered missing information or clarified discrepancies with clients and employers, partners and training institutions, and made decisions within clearly established procedures and guidelines.
• Managed the life cycle of benefit/service files, including re-directing, cancelling and suspending payments, validated that information submitted by clients and/or their representatives, employers, partners and.
• Initiated amendments to database(s) accordingly, and purged and recreated benefit applications and placed claims into specialized processing as required.
• Referred cases, as per clearly established procedures and guidelines, to the appropriate level for decision.
• Made decisions weighing facts with the intent of legislation and jurisprudence, determined the source and extent of information required to make sound decisions.

Strathroy, Ontario, Canada

• Identified new and existing customer needs through the use of CIBC Financial tools
• Planned my business activities to meet weekly sales, service and referral targets for personal and small business clients
• Proactively initiated at least two hundred phone calls weekly to book appointments with clients to discuss their needs and to offer financial solutions
• Determined credit needs and carried out a range of lending activities within my authorized limits
• Captured and validated clients personal and financial information, ensuring all documentation was completed based on CIBC policies and procedures
• Completed account openings, card replacements, account inquiries and transfers from other financial institutions

London, Ontario & Stratford, Ontario, Canada

• Actively promoted sales of mutual funds, as well as a range of lending products and completed all required paperwork
• Identified and maintained deposit/convenience and investment products/services primarily by using proactive selling techniques
• Completed account openings, card replacements, account inquiries and transfers from other financial institutions
• Provided efficient and effective customer service to customers
• Carried out a range of administrative functions in support of customers personal banking, including processing information changes
• Received and handled customer complaints and attempted to achieve a solution which was mutually satisfactory to the customer and company

London, Ontario, Canada

• Responded to client-initiated contacts and assisted with various financial transactions
• Actively listened to clients in order to uncover undisclosed needs or opportunities
• Resolved problems at first point of contact whenever possible
• Referred clients to appropriate internal officers
• Effectively dealt with customer inquiries regarding products & procedures while adhering to company compliance guidelines.

London, Ontario, Canada

• Accessed a state-of-the-art knowledge management database to research technical problems
• Helped customers solve a wide variety of technical problems
• Filled orders for products and suggested solutions to fit customers’ needs
• Met daily performance standards set by company
• Helped customers understand the features and benefits of new products, as well as billing issues, including questions, problems and payment processing

London, Ontario

• Assisted customers with requests and inquiries
• Applied understanding of policies and procedures
• Handled merchant disputes, card activations and changes to accounts
• Acted as liaison between various departments and clients
• Met and exceeded customer expectations in an effort to enhance customer retention
• Met specific individual and departmental service objectives

Health Records Clerk Certificate, Medical Conditions For Medical Office Professionals

Health Records Clerk Certificate, Essentials In Health Records Management

Designed to study the record keeping practices in the hospital and physician's office. Emphasis is placed on hospital and medical staff.

Bachelor'S Degree, Major - Sociology Minor - Psychology

Ontario Secondary School Diploma, High School/Secondary Diplomas And Certificates