Kiranchander L Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

● High performing solution engineer for NA region by revenue contributing to over $100K ARR within the first 2 months of joining Freshworks ● Developed deep expertise in Freshservice, leading product demonstrations and training sessions for clients to showcase the platform's ITSM capabilities, boosting customer confidence and product adoption. ● Collaborated with customers to understand their unique business requirements, translating them into tailored solutions using Freshservice, resulting in optimized workflows and enhanced IT service management efficiency. ● Provided end-to-end technical support during the pre-sales process, including creating Proof of Concepts (PoCs), technical documentation, and addressing complex queries to drive customer engagement and conversions. ● Worked closely with Sales, Product, and Customer Success teams to align solutions with customer expectations, contributing to a seamless customer journey and higher customer satisfaction scores. ● Configured and customized Freshservice to integrate with various IT tools and business systems (e.g., CRM, ERP), ensuring seamless data flow and enhancing customer IT workflows. ● Gathered valuable insights from customer interactions and provided feedback to the Product team, contributing to product enhancements and features that align with customer needs

Lancaster, England, United Kingdom

● Administered Employee Relations cases, including documentation collation and production to support investigations and EmploymentTribunal cases.● Arranged hearings, consultations, panels, and witness interviews.● Managed correspondence related to sickness absence casework within formal processes.● Provided first-line guidance to staff and managers on ER policies and procedures.● Created project management paperwork for organizational change projects, ensuring high standards of documentation.● Supported organizational change projects with accurate data input into the HR Information System.● Managed information and data securely and confidentially, ensuring accessibility and privacy.● Contributed to process improvement initiatives and service improvement projects.● Managed complex payroll processes, including salary calculations, deductions, and benefits administration for a diverse workforce.● Implemented contract management systems and processes to improve efficiency, accuracy, and compliance with regulatory standards.● Created work flow diagrams enabling easy understanding of complex HR processes● Helped in onboarding and data management of new employees on the university Core HR site (People XD)

Nottingham, England, United Kingdom

Be the first point of contact between students and staff to represent student views about academic experience to the staff in the School, Department or Division

India

• Collaborated in a team of five for the CORE HR team of the project for a US retail giant responsible for planning, organizing, and on time delivery of the project• Headed on several product integration, highly skilled in customer service, and have a proven track record of building strong relationships with clients and stakeholders.• Received positive feedback from clients for excellent analytical skills providing solutions to critical issues by performing root cause analysis• Developed strong problem-solving and analytical skills, and proficient in project management tools such as Asana and Jira and effectively handled internal and external company communications related to business objectives through Zoom, Slack and Microsoft • Worked in multiple departments including but not limited to areas of HR databases like workday, SMART systems and HRDW systems• Redesigned and implemented user documentation for system training within the project and also created knowledge banks for future references• Worked on IBM QMF to develop and run queries for business purposes including not limited to analysis

Mysore, Karnataka, India

• Trained in the language of Python, Object Oriented Programming and Data Structures. for corporate requirements• Trained in SQL, RDBMS, Oracle for corporate requirements• Trained in Java, Typescript, Maven, Unit testing, JavaScript spring boot, J2EE, Spring, Hibernate/JPA, CSS, REST API services as part of JAVA stream training

Chennai, Tamil Nadu, India

• Collaborated with a cross-functional team to design, develop, and test a new mobile application for iOS and Android platforms• Utilized Java and React Native to build and implement features, while also improving application performance• Assisted in creating and maintaining technical documentation and user guides• Participated in code reviews, testing and debugging to ensure high-quality and error-free deliverables• Contributed to the development and maintenance of the company's mobile app portfolio• Acted as the point of contact for technical support and troubleshooting of the application• Guided and mentored by senior developers, gained experience in Agile development methodologies

Msc Management, Business, Distinction

Activities and Societies: Photosoc

Bachelor'S Degree, Computer Science, First Class

Activities and Societies: Rotract club, computer society of India , Wizarc event coordinator

High School Diploma, Computer Science, 95.16

Activities and Societies: Basketball team

General Studies, 9.8/10