Kirandeep Kaur Email and Phone Number

· Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.· Handled international clients for AT&T and maintained good relations with our clients from America.· Handled tickets in jeopardy, check status or cancel the tickets using Edge and other tools.· Responsible for quality check of the work completed and ensuring the customer satisfaction.· Supported the development and implementation of Education and Training programs and services.

· Participated in defects investigation and escalations when required, performed Functional Testing, SIT (System Integration Testing), Regression Testing, User Acceptance Testing and GUI Testing on new builds.· Ensured that all products met functional and design specifications.· Analyzed Functional Requirements and System Specifications.· Formulated Test Plan and Test Cases for System Testing and Performed Manual Testing using JIRA and defect logging for projects.· Utilized HP ALM for defect tracking and defect reporting.· Participated in project related meetings and daily defect review meetings during system and UAT test planning cycle.· Mentored and coached new co-op student team members on testing fundaments and best practices.· Identified bugs in existing software and rank them according to severity and priority.