Kiran Deep Kaur Email & Phone Number

Bengaluru, Karnataka, India

*Managing Global Strategic Alliances for Zoho Corporation.1. Responsible for extending market reach, accessing new customer segments, and driving revenue through joint ventures and alliances.2. Responsible for finding, qualifying, signing and nurturing relationships with partners. 3. Create GTM business plans & develop marketing promotions.4. Tracking and reporting on partnership performance and ROI5. Manage complex sales-cycles and create global alliance plans. 6. Collaborate with internal functions to identify & close opportunities.

India

* Managing named enterprise accounts of Zoho to ensure customer success and increase platform adoption at organisation level.* Serve as the lead point of contact for all client requests or issue escalations for the complete portfolio of services.* Build and maintain strong, long-lasting client relationships.* Ensure timely and successful delivery of our solutions according to customer needs and objectives.* Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.* Identify areas of improvement to meet customer needs.* Forecast and track key account metrics and prepare reports on account status.* Leading a team of seasoned Account Managers and Customer Success Specialists.

Mumbai Area, India

• Achieving/maintaining high CSAT scores• Regular meetings to drive solution adoption• Understanding customer challenges & analyzing areas of improvement • Timely resolution of customer issues• Establishing a trusted adviser relationship • Enabling customers with new product updates & upgrades• Collaborate with internal stakeholders for ensuring best service experience for customers• Maintaining business relationships and ensuring high customer retention rate

Pune Area, India

Responsible for generating business revenue through selling solutions enabled by IoT• Onboarding and enablement of Channel Partners• Engaging with prospective organizations at multiple layers for requirement identification and positioning IoT enabled solutions• Maintaining a high level of collaboration between various internal and external stakeholders• Building and strengthening client relationships on continuous basis

Mumbai Area, India

Mumbai Area, India

Surat Area, India

Mba-Tech, It+Finance

Education record