Kiran K is a Manager - Talent Development at Firstsource.
Firstsource
View- Website:
- firstsource.com
- Employees:
- 21309
-
Manager - Talent DevelopmentFirstsourceBengaluru, Ka, In -
Assistant Manager Talent DevelopmentFirstsource Oct 2022 - PresentBengaluru, Karnataka, IndiaOrchestrate the administration of the Learning Management System and Skillsoft/Percipio, overseeing content uploads, user access, and troubleshootingDesigned and implemented a real-time learning dashboard on Power BI, providing immediate access to critical information and enhancing data-driven decision-making capabilitiesDeveloped automation bots using UiPath to streamline report generation processes, significantly improving efficiencyManage day-to-day LMS operations, ensuring optimal system performance and providing ongoing support to end-users.Coordinate with external vendors to procure services, negotiated contracts, and maintained strong relationshipsDevelop and Implement MIS to capture, analyze, and present key metrics, contributing to informed decision-making processes. -
Sr. Executive Talent DevelopmentFirstsource Jan 2021 - Oct 2022Bengaluru, Karnataka, IndiaManaged learning content via UpsideLMS/Success Factors LMS for multiple onsiteorganizations, ensuring seamless training delivery and content updatesConducted ongoing training data analysis for the Learning & Development team toenhance program effectivenessActively contributed to the end-user support team, addressing inquiries andtroubleshooting for a positive learning experience.Successfully coordinated onsite/offsite training for personnel, optimizing logisticsand ensuring efficient deliveryOversaw the MIS, capturing, analyzing, and presenting key organizational metricsfor informed decision-making -
Executive - Talent DevelopmentFirstsource Oct 2018 - Jan 2021Bengaluru, Karnataka, IndiaOversaw end-to-end management of the Learning Management System (LMS)Managed and addressed queries related to Talent Development across variousplatforms -
Team Leader OperationsFirstsource Apr 2017 - Oct 2018Bengaluru, Karnataka, IndiaLed a team of 17-20 employees, consistently achieving monthly KPI targets through effective management and oversightConducted monthly skip-level meetings to address team members' concerns, coordinating with HR to facilitate resolutionsManaged shift schedules, offs, and leaves based on forecasting reports tooptimize team efficiencyImplemented quality monitoring practices by regularly assessing associate chats and providing constructive feedback and areas for improvement on a weekly basis -
Customer Service AssociateFirstsource Jul 2013 - Apr 2017Bengaluru, Karnataka, IndiaManaging technical and billing queries
Frequently Asked Questions about Kiran K
What company does Kiran K work for?
Kiran K works for Firstsource
What is Kiran K's role at the current company?
Kiran K's current role is Manager - Talent Development.
Who are Kiran K's colleagues?
Kiran K's colleagues are Reyon S, Rashitha Jain, Devi Prasad, Pradeep Kumar, Ahman Sayyed, Vijayabaskar Bhaskar, Menaka Menaka.
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