Orchestrate the administration of the Learning Management System and Skillsoft/Percipio, overseeing content uploads, user access, and troubleshootingDesigned and implemented a real-time learning dashboard on Power BI, providing immediate access to critical information and enhancing data-driven decision-making capabilitiesDeveloped automation bots using UiPath to streamline report generation processes, significantly improving efficiencyManage day-to-day LMS operations, ensuring optimal system performance and providing ongoing support to end-users.Coordinate with external vendors to procure services, negotiated contracts, and maintained strong relationshipsDevelop and Implement MIS to capture, analyze, and present key metrics, contributing to informed decision-making processes.

Managed learning content via UpsideLMS/Success Factors LMS for multiple onsiteorganizations, ensuring seamless training delivery and content updatesConducted ongoing training data analysis for the Learning & Development team toenhance program effectivenessActively contributed to the end-user support team, addressing inquiries andtroubleshooting for a positive learning experience.Successfully coordinated onsite/offsite training for personnel, optimizing logisticsand ensuring efficient deliveryOversaw the MIS, capturing, analyzing, and presenting key organizational metricsfor informed decision-making

Oversaw end-to-end management of the Learning Management System (LMS)Managed and addressed queries related to Talent Development across variousplatforms

Led a team of 17-20 employees, consistently achieving monthly KPI targets through effective management and oversightConducted monthly skip-level meetings to address team members' concerns, coordinating with HR to facilitate resolutionsManaged shift schedules, offs, and leaves based on forecasting reports tooptimize team efficiencyImplemented quality monitoring practices by regularly assessing associate chats and providing constructive feedback and areas for improvement on a weekly basis

Managing technical and billing queries