Kirankumar R Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Currently Working as Senior Service Desk Associate Level 2 in NTT DATA, the main role is to manage the Service Now tickets received from end users via self service portal, chat, email and calls. Need to identify and.
• High level understanding of ServiceNow ticketing tool. Managing critical incidents, service requests and with knowledge of Incident and request workflows. Understanding in ServiceNow Ticket orchestration. Exporting.
• Assisting users in resolving IT-related concerns such as Printer troubleshooting, VPN and network trouble shooting and installing drivers for the printers. Oracle installation and configuring Java in order for Oracle.
• Office License assigning, have experience in assigning Office licenses like E5, E3,F3 and EOLP1 to end users based on the requirements.
• Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfilment, Access Management, Problem Management, and Knowledge Management.
• Good understanding of Active Directory functionalities and have experience in Creating user and Service accounts on AD, Creating AD Security groups, Adding users to Security groups, and handling Active Directory tasks.

Bengaluru, Karnataka, India