Kiran Omanakuttan Pillai

Kiran Omanakuttan Pillai Email and Phone Number

Operations Manager @ BVS Global
Maharashtra, India
Kiran Omanakuttan Pillai's Location
Mumbai Metropolitan Region, India
About Kiran Omanakuttan Pillai

13+ years of experience in efficiently managing different BPO/BPM projects for varied clientele base in Telecom,Insurance,E-Commerce,Lead Generation, Sales, Persistency and Retention, Customer Service, Collections,,ISP & Technical,& MIS/WFM.Work Experience includes:-Critical SLA’s management-Performance management-Client Relation and Engagement-Employee Engagement, Retention & Development-Revenue & Cost Management-Project Management, Transition & Migrations-Scoping and Defining of SLAs-Compliance-Risks & Controls-Revenue Billing and Projections-Capacity Planning and Resource Utilization-Seat Allocation and Rostering

Kiran Omanakuttan Pillai's Current Company Details
BVS Global

Bvs Global

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Operations Manager
Maharashtra, India
Kiran Omanakuttan Pillai Work Experience Details
  • Bvs Global
    Operations Manager
    Bvs Global
    Maharashtra, India
    View
  • Europ Assistance India
    Assistant Manager
    Europ Assistance India Jul 2022 - Sep 2023
    Mumbai, Maharashtra, India
    Managed multiple teams that catered to all the different Customer Service campaigns via Calls, Email & ORM for an Automobile Brand
    View
  • Fullerton India Credit Company Ltd.
    Assistant Manager
    Fullerton India Credit Company Ltd. Dec 2021 - May 2022
    Mumbai, Maharashtra, India
    Managed a team that successfully achieved their Targets for different Retention Portfolios under Secured/Unsecured Loans, LAP & HFC.
    View
  • Reliable Business Solutions & Services Pvt. Ltd.
    Deputy Manager
    Reliable Business Solutions & Services Pvt. Ltd. Jul 2017 - Dec 2021
    Navi Mumbai, Maharashtra, India
    Managed multiple teams & departments that catered to Customer Sales,Service & Retention Portfolios for esteemed clientele from Cable, Broadband and Insurance segments.
    View
  • Firstsource
    Process Lead
    Firstsource Jul 2015 - Jul 2017
    Mumbai Area, India
    View
  • Datamatics
    Sr.Team Leader
    Datamatics May 2012 - Jul 2013
    View
  • Athena Bpo Pvt. Ltd
    Sr Team Leader
    Athena Bpo Pvt. Ltd Aug 2007 - May 2012
    Mumbai Area, India
    View

Frequently Asked Questions about Kiran Omanakuttan Pillai

What company does Kiran Omanakuttan Pillai work for?

Kiran Omanakuttan Pillai works for Bvs Global

What is Kiran Omanakuttan Pillai's role at the current company?

Kiran Omanakuttan Pillai's current role is Operations Manager.

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