Kiran Pillai Email and Phone Number

• Implementing Retail HOS / BOS and POS solution across sites in Latam and Africa region• Manage the portfolio of digital projects delivery across 8 Latin America countries namely Puerto Rico, Panama, Honduras, Guatemala, Colombia, Belize, Paraguay and Argentina• Partnering with project sponsor, key business and IT stakeholders to achieve the business goals defined• Responsible to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestone• End to end project management and delivery responsibility working with 4 different vendors and varied technology stacks namely azure data factory, azure B2C, liferay, Automation Anywhere RPA and business stakeholders across functional teams from 8 Latin America countries• Ensure any scope creeps are addressed along with the project sponsor, closely monitor project schedule and budgets to avoid any slippages• Execute projects within the project management framework, daily monitoring of project progress and timely reporting of project status with stakeholder• Active involvement in entire life cycle of projects from requirement analysis, design, development, integration, testing, production deployment, production support and handholding business with training and support for go live• Managing day-to-day applications implementations and operations management, keeping systems and new project initiatives running at optimum levels • Formulate and implement change management processes to align priority for changes in the project development and maintenance phase • Direct and coach team, provided business analysis for projects, that included project plans, requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures

• Program manager for core P & C product implementation of SAP for a greenfield general insurance / property and casualty company• Formed the entire project and change management process for the organization • Formed project streams like Product, Claims, Policy servicing, Reinsurance, Actuaries, Finance, Sales defining roles and responsibilities of SPOCS and making them accountable for respective modules to be implemented• Worked with the SI and business stakeholders in prioritization of features in every module to be implemented• Worked with the Finance function in integration requirements with Oracle financials• Managing the daily progress of development across all modules with the system implementation partner• Conducting project governance meetings with work stream leaders and senior management giving progress of the project and timely escalations for decisions to be taken from senior management in re prioritization of work• Maintain risk register to track the risks that can delay the project timeline as the phase I had to be delivered in six months• Project planning and tracking, periodic status meetings with business stakeholders to ensure the project updates / issues are discussed and addressed on time to avoid conflicts with scope coming up at the time of UAT

• Set up and formulate processes, policies and strategies for implementing IT project• Manage the portfolio of all enterprise applications projects to be delivered for the organization• Work with project sponsors and IT leaders to forecast and define the yearly project road maps and prepare presentation for senior management approval• Lead a team of business analyst, analyse business requirements and identify technologies to fulfil the needs • Initiate, Planning, Executing, Monitoring and Controlling and Closure and Maintenance of business and IT Projects• Manage all phases of software development lifecycle • Resource planning, stakeholder management and scheduling of projects • Ensure project milestones, goals and objectives are defined and met as per the baseline dates • Budget tracking and reporting of all the projects in the portfolio • Develop and maintain weekly project dashboard • Formulate and implement change management processes to align priority for changes in the project development and maintenance phase. • Rollout RFP / RFI to shortlist the right system / application / products along with the IT team• Formulate software testing strategy and formed a centre of excellence for testing all projects part of the portfolio

• Lead the RFP process to consolidate all IT project work of a financial services company to one Tier 1 IT vendor• Lead the complete project prioritization framework for the organization reporting to the CIO • Managed complex and troubled projects, addressed conflicts and have been appreciated for resolving business concerns and issues • Lead a team of Business analysts to identify business requirements and documentation, manage Project Scope, Timeline and Budget• Create senior level presentations to obtain project sponsor approval and sign-off for the project• Conduct functional and technical evaluation of business requirements. • Develop information technology systems using new and existing technology frameworks to meet customer business needs. • Plan, design, develop and implement IT systems throughout the software development life cycle • Create project schedule based on: Work Breakdown Structure (WBS), Work Activities List, Critical Path Method, Time and Budget Estimates • Manage integration of software across various IT systems • Monitor and report progress of deliverables and ensure the same are being completed within the base lined time scales • Closely work with the IT Strategy and IT enterprise architecture for building various IT systems • Ensured projects are being completed within the base lined budget plan • Define quality assurance policies and ensure project quality is met as per the defined quality expectations throughout the software development lifecycle • Manage and monitor IT service delivery within the defined framework of IT and security policies • Manage and coach members of the team including recruitment, supervision, scheduling and development • Formulated change management process for prioritization of projects and changes to be implemented

• Responsible for core policy administration system implementation for Botswana Life Insurance company • Work with client business SPOC and a team of business analyst in identification and documentation of business requirements for underwriting, claims, policy servicing, actuaries and product team• Defining the project charter, strategy & roadmap, managing the P & L • Analyse and conduct functional and technical evaluation of business requirements. • Plan, organize, design, execute and control implementation of the software as per business requirements • Creation of project quality management plan and policies to ensure project quality assurance is achieved throughout the software development lifecycle • Managing the execution of project activities as per the defined procedure and standards • Manage core system integration with oracle financials and other applications • Applications front end and database design documents review • Manage pool of business analyst, developers, system architects by assigning tasks, defining their roles and responsibilities, managing resource time sheets• Design the software risk management processes and ensure a contingency plan for any breaches • Migration of data from the TCS core policy administration system to eBaoTech’s policy administration system

• Creation of project charter, business case and sign off from top management for new deliverables • Manage project stakeholders, project risk, schedule, budgets, project team, project communciations and develop project plan• Responsible and accountable for management of multiple sales and service-related projects directed toward strategic business and other organizational objectives viz competition benchmarking. • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. • Mentor and coach team for raising business requirement specification, feasibility study with IT, effort estimation, arrange business users for UAT, process documentation • Monitoring project progress, reporting against project milestones and putting in place corrective action if required • Analyze database architecture, Liaise with business users and IT for execution of projects • Vendor evaluation & negotiation for delivery of new technology projects, procurement and closure • Present periodic dashboard reports on the current program • Analyze sales & service MIS reports to identify future automation and self-help opportunities for internal and external customers