•Maintain and build relationships with hundred plus customers providing exceptional customer service, which translated to exceeding sales goals by 9% QTD.•Generated and analyzed business inventory reports to attain data on stock, availability percentages for sales, representatives, increasing inventory, and sales efficiency by 14%.•Collaborated with senior management on multiple functions, including customer, success, ongoing projects, and sales.•Maintain knowledge of current… Show more •Maintain and build relationships with hundred plus customers providing exceptional customer service, which translated to exceeding sales goals by 9% QTD.•Generated and analyzed business inventory reports to attain data on stock, availability percentages for sales, representatives, increasing inventory, and sales efficiency by 14%.•Collaborated with senior management on multiple functions, including customer, success, ongoing projects, and sales.•Maintain knowledge of current pricing of all company product to ensure accuracy when quoting prices to customer.•Develop and maintained a data bar of over 800 customers for daily invoices purpose, increasing customer satisfaction by 30%.•Generated and send daily invoices to customer and maintaining accurate records of all transactions, electronically and manually.•Address, customer inquiries, and concerns, resolving 90% of customer complaint before transferringthem to management.•Manage the companies, accounting receivable process, including monitoring, outstanding balance,and collecting payment.•Create materials to train new employees on companies, policies, and procedures streamlining onboarding process 32%. Show less

•Developed skills in Canva to create content for print ads, digital ads, and in store branding.•Creating marketing strategies, google ads, production and managing account.•Support senior project manager on all aspects to improve project administration processes and recommend solutions.•Execution of digital and non-digital promotions.

•Maintaining an understanding and following of company rules and regulations by all employees.•Training and delegating tasks to employees according to their expertise.•Demonstrating compassion and empathy toward customers by hearing their needs andhelp with the most appropriate products.•Executing updated marketing plans to increase branding exposure, customer trafficand sales.•Responsible for supervising a team of more than 3 employees within a company.

• Provided customers with recommendations to promote brand effectiveness and product benefits.• Executed updated marketing plans to increase branding exposure, customer traffic and sales.• Enhanced customer satisfaction with fast and knowledgeable customer service.• Worked effectively on POS.

• Supported team with expert administrative support, filing all records and coordinating appointments.• Collaborated effectively with diverse team to accomplish daily objectives and meet long-term goals• Managing, continuously updating and organizing the records of students.• Delegation of duties among IELTS instructors