Kiran S Email & Phone Number

Bengaluru, Karnataka, India

Manage and Inspire Team of 1st Level Managers | Drive KPIs SLAs | Talent Management | Active Collaboration with Global Teams.

Bengaluru, Karnataka, India

Leading a multi-tiered, support function that delivers technical support to customers globally. Manage and develop the support team, including hiring, motivation, professional development, and retention. Expert in developing processes that help deliver high-quality technical support to customers effectively and efficiently. Good understanding of metrics to measure and improve the effectiveness of technical support organization and capable of maintaining composure in high-stress situations.

Bengaluru, Karnataka, India

To ensure smooth operations of call centre, Responsible to enhance the overall Customer Experience, conversions of calls landing & disputes management, Increase overall call centre productivity, Develop & Improvise on the scripts & quality in the call centre. Timely generation & updating business reports pertaining to the call centre, Increase vendor participation. Ensure Department Costs are within budgets, smooth transition/KT from current team to the new team. Timely interaction with the… Show more To ensure smooth operations of call centre, Responsible to enhance the overall Customer Experience, conversions of calls landing & disputes management, Increase overall call centre productivity, Develop & Improvise on the scripts & quality in the call centre. Timely generation & updating business reports pertaining to the call centre, Increase vendor participation. Ensure Department Costs are within budgets, smooth transition/KT from current team to the new team. Timely interaction with the vendors to understand issues & help them improve & overcome. Coordinate with various departments & have smooth running of activities. Develop a performance focus in team members, Manpower Planning as per business plans & ensure timely hiring of resources to meet business needs, Training & Development, De-risk team by developing second line, Inspire team members by sharing Company Vision and goals. Show less

Bengaluru, Karnataka, India

Responsible to provide leadership & directions to Team Leaders, Team Coaches and Internal Auditors as per business requirements & manage work flow planning to ensure that productivity is maximized and time lines are adhered to. Collaborate with the team members to create various MIS reports as per business requirement and ensure deadline is met. Analyzing the statistics of the branch and identifying areas of improvements or opportunities and implementing the same. Create a conflict management… Show more Responsible to provide leadership & directions to Team Leaders, Team Coaches and Internal Auditors as per business requirements & manage work flow planning to ensure that productivity is maximized and time lines are adhered to. Collaborate with the team members to create various MIS reports as per business requirement and ensure deadline is met. Analyzing the statistics of the branch and identifying areas of improvements or opportunities and implementing the same. Create a conflict management system within the team to ensure that issues are resolved. Track and improve performance of bottom performers. Responsible for tracking the data growth and the new data contribution for the zone & to Identify low data areas and correspondingly design and implement plans to improve the data counts. Identify right resource for task & delegate the same to achieve the maximum productivity. Strategize for Succession Planning & groom the right resource for it. Checking on Appraisals due & formulate fair appraisal system. Show less

Bangalore

Tracking & setting the progress/improvement of the team & evaluate the performance of outliers. Ensure Action plans are effectively implemented. Monitor Attendance, Quality and Memos of the team. Handle call flows & maintain Service level.

Bangalore

Assit Team Leader & Team in TL's absence, manage floor & provide support & resolve the queries

Bangalore

Effectively address the concerns of the customers & provide them with best results for their queries by suggesting various alternatives. Enhance data by timely updating the details of business entities & support the team in achieving the numbers.

Master Of Business Administration (M.B.A.), Marketing & Finance, 62.42%

Activities and Societies: 264th Ranking in the PGCET Exams conducted for Masters Entrance Exams for the State of Karnataka

Bachelor’S Degree, Human Resources Management And Services, 64.17%

Activities and Societies: College Fest Management

Pre University, Business/Commerce, General, 73%

High School, High School/Secondary Diplomas And Certificates, 78.72%