• Helping to manage attendance at the Test Centre,ensuring only authorised people have access.• Providing a high level of customer service toensure that the candidates' test centre experienceis a welcoming, smooth and efficient service.Ensuring that the integrity and security of tests aremaintained and that they are supervised /invigilated to the required standard.• Ensuring that the test centre and its equipment isoperational and test stations are in working orderto deliver testing.• Explaining the test process to candidates anddealing with other queries as required.Ensuring that the test centre meets individualcandidate needs in line with the Equality Act andour approach to diversity & inclusion.• Periodically downloading and reviewing tests andtest centre schedules.Performing daily test centre opening and closingprocedures.• Handling and reporting incidents that could impactcandidate testing.

• Manage own caseload and taking ownership, ensuring all complaints are handled within required deadlines and FCA requirements, from receipt to conclusion whilst ensuring a fair and clear outcome is reached• Establish telephone contact with customers to gain a full understanding of their complaint to progress to a fair outcome as quickly as possible• Ensure a complete record of all information gathered or given is maintained via the core internal database (which will involve completing customer paperwork to ensure 360-degree communication)• Contact internal and external parties for relevant information required to investigate and close the complaint• Keep up to date with regulatory and legislative changes, with particular attention to FOS decision-making and outcomes• Keep up to date with organisational changes to policies and processes• Know, understand, and apply the principles of TCF, and report any potential area of risk to senior manager• Working towards collective and individual KPIs and deliverables• Display expert knowledge and awareness of our products and procedures

Key Achievements:•Providing exceptional customer service to high profile clients in a demanding environment•Highest achieving highest quality CSAT results for calendar months also star of the month.Responsibilities:•Logging payments from little as £1 to over £500k domestic and international business transfers by using various software’s such as T24, 4TRESS and internal banking systems.•Dealing with customers all types of queries such as balance enquiries, payment recall, making CHAPS, faster and international payments, internet banking troubleshooting, card management, usage our mobile app and managing scam cases and fraudulent activities on new and existing personal and business accounts and providing advice on bank processes and products.•All queries logged on various software’s such as (Zendesk), CRM, USD with loads of in-house software.•Writing Suspicious Activity Reports (SAR) regarding customer high risk account activity. •Confirming customer identification, verification, and necessary security questions prior to access to the business or personal account and abiding to company SLAs.•Excessive call volumes on a daily basis, raising complaints and liaising with other departments. •Specialist trained closing Current, Cash, FDT, Saving accounts, Business payments, Business mandates, Trust accounts, Logging direct debit indemnity, and Payment recalls, Lost and Stolen Cards and Activation of cards.•Communicating directly with customers as part of ongoing fraud investigations through in-app messages or via telephony with potential victims of fraud to establish circumstances and additional information, before providing a fair and logical decision, with supporting rationale. •Providing suitable advice to business and personal customers regarding bank processes and the products.•We tackle all financial crime together as one team, including money laundering, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion.

* Key Achievements:Providing exceptional customer service in a target driven environment* 100% performance and attendance rateResponsibilities:* Day to day using a ticketing system (Zendesk) and CRM with loads of in-house software invoicing zero, go paperless to manage my workload, making and receiving customer calls, and responding to customer messages.* Delivering a friendly, personable service, breaking the mould of the telecom industry’s notoriously poor customer experience.* Help a variety of external, internal and business customers and drivers by phone, email and chat with technical queries, complaints, sales, payments and other issues.* Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively * Support customers through computer skills by navigating the internet, website, multiple browsers, email, social media, and instant messenger or chat tools * Complete mandatory training (this schedule will be different from your work schedule upon hiring)* Actively problem solve and innovate on behalf of customers* Opportunity to learn other areas of the business and support specialty departments as needed* Organising installations and service calls with field engineers* Liaising with Project Managers and Delivery * Managers to ensure Build issues are resolved in a timely manner* Liaising with the field sales team to organise sales visits, and assistance in retaining customers.* Advising customers and prospective customers on the product and services that fit their needs so they get the best out of their full fibre connection.* Invoicing and credit noting customer who had been over charged, refunds or overcharged.* Creating invoices for customers.* Adding and removing of services from the network* Cancellations and Retentions* Training new starters joining the customer service department.

KS MUSIC DJS are Professional & Unique International Wedding DJS , Remixers. We are based in East London and we have years of experience and have played along side many bhangra and R & B mainstream artists. We have the reputation of providing the best available entertainment to any function or occasion. Our focus is to cater to our customers needs and expectations, to provide a tailor made show/performance. Our objective is to entertain our clients to the highest degree, as well as providing value for money. Your occasion will be one of the most important steps in your life and it deserves to be celebrated in a style that is unique to you. We cater for all special occasions: Weddings, Birthdays, Anniversaries, Receptions, Dinner & Dances, Club Nites, Fashion Shows, International bars/clubs and restaurants nights and any other special occasions.Ks Music Djs aim As director and DJs of the company it is an amazing feeling knowing that our clients have chosen us to be apart of their day. We enjoy having meetings with our clients building a strong partnership, making sure our clients know we are only a phone call away.Kiran Sagoo is the Director of Ks Music DjsWhy Book Ks Music Djs to other DJ Roadshows? Ks Music Djs believes finding the correct DJ Roadshow is the first step to your event! Have you ever had the feeling that when calling other DJ Roadshows you are just another client?,Ks Music guarantee that you will NOT feel like this, Ks Music take great pride in being a part of your special day and treat every client with the same level of dedication and enthusiasm./passion.Unlike many other DJ Roadshows who have a large number of DJs team that are NOT all at the same standard of entertaining, so you never know who you are going to get on the day of your event! Ks Music consists of only one team with 4 members.

Working in partnership with City Electronic ServicesKey Achievements:• Achieving weekly and daily targets of above 95% performance rate managing a team • Working to targets which apply to both the quality and quantity dealing with client at the highest standard.• Ensuring the team of technicians are providing exceptional above and beyond customer service.Responsibilities:• Responsibilities also involved driving to clients and collecting/delivering audio/video equipment and assist in setup and receiving feedback about our technicians.• Excessive technical knowledge in changing LED, LCD and Plasma screens from different models, changing main power supplies and main boards• As a senior member of staff a key role of training all new staff • To deliver excellent customer service, resolving complaints at the first point of contact• Maintain the required level of technical competence through personal development and training so that you remain aware of company policies• Recording all details accurately on all relevant systems and databases as per customer request• Working within a process driven environment using in-house systems and MS Office applications• Working with in-house databases and other IT systems • Performing management duties including annual leave, appraisals, weekly rotas and absences.

Key Achievements:• Providing exceptional customer service and promoting viewingsResponsibilities:• Face to face customer contact• Excellent communication and telephone manner• Arranging and setting property viewings and visits with tenants• Develop marketing material for properties and tenancy agreement contracts• Provide information and advice to help residents make informed choices about the options open to them.• Ensure any type of repairs are carried out quickly and effectively • Provide advice on rent and service charge payments and help with claims for benefit entitlement• Carry out regular site inspections, involving residents in the process• Prepare and communicate to all relevant internal colleagues and external bodies of tenant occupation/movement/vacating.• Ensure the timely collection of arrears (rent, service charge etc.) providing receipts.• Co-ordinate and distribute budgets/reconciliation packs for tenants.• Undertake regular property inspections. Take responsibility for tenant compliance relating to assets under your control, advising the site teams, taking action or escalating any issues of non-compliance.• Ensure files and associated documents are up to date and stored (both in hard copy and e-copy) in orderly manner.• Manage electronic filing system to ensure accuracy. • Good knowledge of tenancies and residential property management