Harkiran S. Email & Phone Number

London, England, Gb

London, England, Gb

Key Responsibilities: Responsible for the day-to-day running of the travel trade department for four months during the TT management recruitment process. Management of all bookings in Ventrata (the travel trade API booking system). Coordinating blue badge tour guide bookings and liaising with restaurants for afternoon tea bookings. Responsible for weekly finance figures distribution for travel trade and month-end invoicing. Instrumental in the set up of new products for our partners via our API system (e.g. 1.5 hour tour @ The National Gallery)I am also actively working to contribute to the Gallery's cultural awareness calendar, which celebrates the diversity within the workforce. For example, I highlighted South Asian Heritage Month in the internal Mercury news bulletin. Volunteering:Summer on the Square – A free art festival in Trafalgar Square with daily sessions and activities.

Thorpe Park, Surrey

Key Responsibilities: I personally welcome guests, ensuring a seamless check-in by verifying bookings and allocating rooms based on reservation details. I pride myself on providing exceptional service and promptly responding to requests for assistance or information, significantly enhancing our guests' overall satisfaction and experience.Key Achievements:• Boosted guest feedback by refining front desk operations and check-in/check-out workflows, harnessing my expertise in reservation management systems.

Bpp University, Waterloo, London

Key Responsibilities: I oversee exam candidates, ensuring a secure and supportive testing environment by enforcing protocols and resolving issues promptly. My focus on clear communication helps me guide candidate behaviour and address any integrity breaches, all while meticulously documenting incidents and maintaining strict confidentiality.Key Achievements:• Ensured seamless exam administration and candidate satisfaction by meticulously organising examination venues placing stationery, equipment, and papers as per procedural guidelines.• Optimised the incident resolution rate by efficiently managing exam sessions, promptly resolving candidate queries, and rectifying any irregularities in accordance with stringent procedural standards.

Greater London, England, United Kingdom

Key Responsibilities: I took charge of event logistics and collaborated closely with vendors to seamlessly orchestrate every aspect of event planning and production, ensuring unforgettable experiences for clients and attendees. I also developed and executed diverse marketing and promotional strategies, enhancing brand visibility and engagement across multiple platforms, including social media.Key Achievements:• Boosted event attendance and online engagement by delivering top-notch videography and photography for local youth group events, improving customer satisfaction.• Raised participant contentment and encouraged repeat attendance by skilfully managing successful events for organisations with over 100 attendees, thus enhancing community interaction and garnering positive feedback.

The Lyceum Theatre, London

Key Responsibilities: I excelled in customer service and sales at Disney Theatrical, ensuring guest satisfaction and surpassing sales goals. My strong communication skills helped me provide detailed product information and effectively upsell, enhancing guest visits. I also worked closely with my team to address inquiries and resolve guest conflicts.Key Achievements:• Planned and operationally managed the execution of a relaxed performance for The Lion King, London, in the West end of London.• Enhanced client engagement by revitalising our Salesforce customer portfolio and strengthening relationships.• Decreased response times and boosted client retention by efficiently handling group sales inquiries from both B2B and B2C clients, optimising our sales processes.• Expanded partnership potential and increased revenue by supporting group events and trade nights, enhancing client bonds and our portfolio.• Generated funds and fostered community involvement by organising large-scale charity events for partners like Spread Smile and Make a Wish UK, achieving Disney Theatrical’s charitable goals.

The Lyceum Theatre, London

London, United Kingdom

Ealing

Key Responsibilities: I crafted and executed detailed event promotion strategies using digital channels like social media and email to boost awareness. I meticulously managed all coordination tasks, from selecting venues and negotiating with vendors to managing attendee registrations and logistics, ensuring every event ran smoothly and successfully.Key Achievements:• Boosted brand visibility and engagement by overseeing marketing communications across various channels, which grew our social media following and enhanced print advertisement exposure.• Strengthened community relations and broadened advertising prospects by actively engaging in community outreach, which led to more partnerships and increased event sponsorships.

Clapham, London

Key Responsibilities: I collaborated with diverse teams to design creative marketing campaigns that aligned with our brand goals and resonated with our target audience. I also played a key role in developing and maintaining brand guidelines, ensuring consistency across all our marketing materials to boost brand recognition and foster loyalty.Key Achievements:• Investigated and assembled customised job opportunities for ex-military personnel, successfully aiding their transition to civilian jobs and securing effective placements.• Enhanced candidate attraction and engagement by crafting detailed and appealing job descriptions on multiple media platforms, improving applicant quality and reducing the time needed to fill advertised positions.

Windsor

Certificate In Foundation Journalism

Units: Unit 1 - Gathering Information - PASS Unit 2 - Recording Information - PASS

National Vocational Qualification - Level 2, Business Administration, Pass

A - Levels: Applied Business (Ab) & Media Studies (B)

Gcse'S: 2 B'S And 6 C'S - Including Maths, English, And Science