Kiran Sing Rai Email & Phone Number

Hayes, England, United Kingdom

• Assisting and Co-ordinating with traffic Management plan proposals/onsite requirements in accordance with NRSWA
• Liaising with various councils/local authorities and Transport for London on regular basis regarding specification of works such as reinstatement materials, traffic management, other general requests (such as TTRO.
• Assisting with applications for bus stop suspensions and parking suspensions to allow all scheduled works to take place ensuring uninterrupted service delivery
• Assisting installation department with work coordination and entering information into works management systems, and maintaining programmes
• Coordinating and managing the opening notice and permitting system and processes to ensure that all scheduled works are permitted in a timely manner and efficient manner

Reading, England, United Kingdom

• Providing appropriate initial and ongoing frontline response to a wide range of incidents that may include complex and confrontational situations, assessing immediate risk, threat and harm to determine a proportionate.
• Working with effective localised partnerships to problem-solve, engage with, reassure and support organisations, groups and individuals across communities in line with the Force’s planned approach
• Effectively engaging with victims, witnesses, suspects and the vulnerable, in accordance with equality, diversity and human rights considerations
• Maintaining awareness of potential and actual risks to members of the public and my colleagues
• Conducting effective and efficient priority and high-volume investigations, informing the development of high-quality case files and initiation of criminal justice proceedings
• Interviewing victims, witnesses and suspects in relation to crimes and investigations

Stanwell Moor, England, United Kingdom

• Managed all aspects of streetworks permits, and updated inputs to the Streetworks Information Management System (SWIMS)
• Provided daily, weekly and monthly reports as required, managed streetworks business performance and statistics in accordance with requirements
• Investigated, managed and reported on streetworks charges received and reinstatement defect reports received
• Managed all works to ensure completion according to the agreed KPIs

Slough, England, United Kingdom

• Worked closely with the Streetworks Manager to assist with general management; monitored streetworks notices and permits for the overall build program
• Raised, submitted and closed permits by using STREETWORK MANAGER
• Liaised with sub-contractors on effective updates of all permitted matter
• Liaised with local authorities and suppliers related to permit/notice compliance
• Liaised with traffic management company for TTRO and portable traffic signals
• Raised purchase order for Civils and TM company by using FOCAL POINT

Slough, England, United Kingdom

• Provided day-to-day project support and administration to the Project Manager and wider program team
• Raised purchase orders, sales orders and managed the end-to-end delivery of small ad hoc projects under instruction
• Maintained data integrity during updates of client delivery tools
• Prepared financial report and coordinated project documentation
• Supported the Project Manager in quotations preparation and compiled GRN claims for submission at month end to facilitate prompt invoicing
• Closed project activities and ensured bill is reconciled and authorised

Slough, England, United Kingdom

• Coordinated customer solution centre and our field teams to process customer requirements
• Diagnosed customer problems, ensuring that the relevant field engineers have the information, skills and equipment to get the job done
• Handled customer complaints and high priority emergency works
• Identified escalation at an early stage to prevent from generation of high volumes of complaints
• Maintained close contact with all the relevant parties when planning jobs, such as traffic management and permit requirements, to ensure work progressed at an effective pace
• Liaised with local and highway authority to ensure engineers complied with correct procedure of health and safety rules

Reading, England, United Kingdom

• Drove to all vulnerable customer homes and took care of their well-being
• Supported them with their personal hygiene
• Supported them with medication
• Assisted them with their shopping
• Prepared their food and meals
• Made comprehensive records in record book and on mobile of all visits

Reading, England, United Kingdom

• Achieved monitoring quality target, providing excellent customer service by analysing customer issues while answering inbound calls
• Exceeded departmental and personal objectives and key performance indicators
• Became voice of Thames Water to customers, represented the company professionally
• Provided analytical solutions and resolved customer issues
• Used SAP to raise accurate jobs for clean and wastewater engineers in Thames Water
• Handled complaints and case-managed customer journeys

Reading, England, United Kingdom

• Provided exceptional service to guests, frequently going above and beyond expectations to ensure their experience was memorable
• Implemented table service in the main restaurant area, frequently tasked with the sole responsibility of managing it
• Trained new members of staff in processes and principles of service excellence

Bracknell, England, United Kingdom

• Sorted and stored items in their designated cages
• Communicated with colleagues by radio regarding items and customer orders
• Completed tasks in timely manner and maintained the performance above 100% every week.
• Followed all health and safety procedures at all times