Kiran Sing Rai Email & Phone Number

Hayes, England, United Kingdom

• Assisting and Co-ordinating with traffic Management plan proposals/onsite requirements in accordance with NRSWA• Liaising with various councils/local authorities and Transport for London on regular basis regarding specification of works such as reinstatement materials, traffic management, other general requests (such as TTRO, TRO, TSA, TCSR, OOH works approval) prior to commencement of works• Assisting with applications for bus stop suspensions and parking suspensions to allow all scheduled works to take place ensuring uninterrupted service delivery• Assisting installation department with work coordination and entering information into works management systems, and maintaining programmes• Coordinating and managing the opening notice and permitting system and processes to ensure that all scheduled works are permitted in a timely manner and efficient manner

Reading, England, United Kingdom

•Providing appropriate initial and ongoing frontline response to a wide range of incidents that may include complex and confrontational situations, assessing immediate risk, threat and harm to determine a proportionate response in line with the law, policy and guidance•Working with effective localised partnerships to problem-solve, engage with, reassure and support organisations, groups and individuals across communities in line with the Force’s planned approach•Effectively engaging with victims, witnesses, suspects and the vulnerable, in accordance with equality, diversity and human rights considerations•Maintaining awareness of potential and actual risks to members of the public and my colleagues•Conducting effective and efficient priority and high-volume investigations, informing the development of high-quality case files and initiation of criminal justice proceedings•Interviewing victims, witnesses and suspects in relation to crimes and investigations•Supporting the implementation of problem-solving and evidence-based policing initiatives by championing and applying relevant methodologies and approaches to various spheres of police work •Submitting intelligence and conducting thorough investigations, often leading to a quick resolution of the incidents attended with the help of policing applications such as PRONTO, Niche RMS, DEMS, NICE DEMS and what3words

Stanwell Moor, England, United Kingdom

•Managed all aspects of streetworks permits, and updated inputs to the Streetworks Information Management System (SWIMS)•Provided daily, weekly and monthly reports as required, managed streetworks business performance and statistics in accordance with requirements•Investigated, managed and reported on streetworks charges received and reinstatement defect reports received•Managed all works to ensure completion according to the agreed KPIs

Slough, England, United Kingdom

• Worked closely with the Streetworks Manager to assist with general management; monitored streetworks notices and permits for the overall build program• Raised, submitted and closed permits by using STREETWORK MANAGER• Liaised with sub-contractors on effective updates of all permitted matter• Liaised with local authorities and suppliers related to permit/notice compliance• Liaised with traffic management company for TTRO and portable traffic signals• Raised purchase order for Civils and TM company by using FOCAL POINT• Delivered coordination tasks such as works control report, schedules and risk management, alongside administration and organisation projects and actions• Kept up to date with NRSWA procedures, and handled PBS, BSS & FPNs

Slough, England, United Kingdom

• Provided day-to-day project support and administration to the Project Manager and wider program team• Raised purchase orders, sales orders and managed the end-to-end delivery of small ad hoc projects under instruction• Maintained data integrity during updates of client delivery tools • Prepared financial report and coordinated project documentation• Supported the Project Manager in quotations preparation and compiled GRN claims for submission at month end to facilitate prompt invoicing• Closed project activities and ensured bill is reconciled and authorised

Slough, England, United Kingdom

• Coordinated customer solution centre and our field teams to process customer requirements• Diagnosed customer problems, ensuring that the relevant field engineers have the information, skills and equipment to get the job done• Handled customer complaints and high priority emergency works • Identified escalation at an early stage to prevent from generation of high volumes of complaints • Maintained close contact with all the relevant parties when planning jobs, such as traffic management and permit requirements, to ensure work progressed at an effective pace• Liaised with local and highway authority to ensure engineers complied with correct procedure of health and safety rules• Applied permits and arranged traffic management for the engineers through VISTEC and STREET MANAGER and resolved all the refused permits• Trained new employees with planning and scheduling jobs and upskilled colleagues in the correct handling of NRSWA procedures, permit schemes• Desktop-enabled jobs for engineers, advised crews with technical queries; managed crews throughout the day

Reading, England, United Kingdom

• Drove to all vulnerable customer homes and took care of their well-being • Supported them with their personal hygiene• Supported them with medication• Assisted them with their shopping• Prepared their food and meals• Made comprehensive records in record book and on mobile of all visits

Reading, England, United Kingdom

• Achieved monitoring quality target, providing excellent customer service by analysing customer issues while answering inbound calls• Exceeded departmental and personal objectives and key performance indicators • Became voice of Thames Water to customers, represented the company professionally• Provided analytical solutions and resolved customer issues• Used SAP to raise accurate jobs for clean and wastewater engineers in Thames Water• Handled complaints and case-managed customer journeys

Reading, England, United Kingdom

• Provided exceptional service to guests, frequently going above and beyond expectations to ensure their experience was memorable• Implemented table service in the main restaurant area, frequently tasked with the sole responsibility of managing it• Trained new members of staff in processes and principles of service excellence

Bracknell, England, United Kingdom

• Sorted and stored items in their designated cages • Communicated with colleagues by radio regarding items and customer orders• Completed tasks in timely manner and maintained the performance above 100% every week.• Followed all health and safety procedures at all times