Kiran Ugale Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Accomplishments:Microsoft Enterprise Solutions o Automated the process of Active Directory OU, Group & User creation.o Simply filed Large Data copies by using automated script.o Developed & Implemented the Group Policy for printer installation & Password Policy for all users of our all-global clients.Job Profile Key Responsibilities:I. Team Responsibilitiesa) Monitoring & Assigning Mobius server related tickets to my team members & help them complete the ticket in timely manner.b) Providing technical training & consciously educate the team regarding the Mobius server Installation and troubleshooting.c) Motivating & helping our mobius team to improve their technical skill & confidence.II. Technical Support Responsibilitiesd) Integration of Various equipment for automation of Data Generation, Data Storage & reporting.e) Managing Handling support ticket system using ITIL Process (Salesforce-Unity) f) Provide Technical support for Windows Server and SQL Server, Ubuntu & Backup solution. g) Handling Customer calls, Performing acceptance procedures with customers, and Documentation.h) Maintains customer system inventories using Site Equipment Configuration documentation.III. Installation Responsibilitiesi) Installation of Windows server 2012, 2016 & Server Rack for all global clients.j) Installation of Active Directory, DNS, IIS, MSSQL, Sybase, Databases at Varian's customer sitesk) Installation of VMWare Hypervisor 6.5 & 7.0 at Varian’s Customer sitesl) Installation of Microsoft SQL Server 2014 for all global clients.m) Installation, configuration, and troubleshooting of Citrix 7.6/7.15n) Installation of Backup Tape Library with Arc Serve Backup solution. o) Installation of Varian Software on server & Report server for all global clients.p) Installing and troubleshooting problems of Office 2010 & Office 365.r) To ensure timely implementation, resource planning, and resolution of all site-level issues.

Aurangabad, Maharashtra, India

Accomplishments:● IT Infrastructure Project Management SCADA - Designing, planning & implementation of the complete IT infrastructure for SCADA. PANS – Planning and implementation of Network Security system with firewall and servers. SAP – Interface support for SAP & Zebra Label Printers & RF Guns. EAMS – IT Infrastructure & OS support for the intrinsically safe tablets.● Microsoft Enterprise Solutions Design & Deploy Backup solution for Instrument connected PC using ROBOCOPY Script. Migration of Windows 7 to Windows 10 Enterprise. Job Profile Key Responsibilities:I. Technical Support Responsibilities a) Managing Handling support ticket system using ITIL Process (HP OPEN VIEW SERVICE CENTER) Maintaining the SLA of all Tickets. b) To ensure timely implementation, resource planning, and resolution of all site-level issues. c) Continually Monitor IT policies, procedures for their effectiveness, and appropriate actions against deviations or for betterment.II. Installation Responsibilities. a) Installing, Managing & Backup Instrument-connected software (Tiamo, Magicnet, Malvern, Perkin Elmer, GE, ICDAS). b) Managing Windows server 2012 file and print server. c) Managing LAC/E Box with processing client with backup. d) Providing support for IQ & PQ. e) Preparation of Policies and Standard Operating Procedures f) Creating backup Script for Instrument Connect PC with Logs. g) Implementing Desktop Qualification & OS Hardening Protocol. h) Backup Strategy and Policy implementation. i) Computerized system’s Hardware & Software Inventory Management. j) Managing Zebra printers (install and troubleshoot). k) Managing McAfee 5.0 antivirus. l) Monitor & Troubleshooting LAN & WAN (LIES LINE & BSNL BROADBAND). n) Installing and troubleshooting problems of Office 2010 & Office 365

Aurangabad Area, India

Accomplishments:● IT Infrastructure Project Management Designing, planning & implementation the complete IT infrastructure with cutting-edge technologies. Designed and Implemented In-Rack Datacenter Solutions for hospitals, which helped optimize space, energy-saving, and contributing to the green initiative of the organization. ● Microsoft Enterprise Solutions Active Directory Architecture Design, Deploy & Upgrade from 2003 to 2008 & 2012 with the implementation of group policy`s to facilitate & protect organization data. Planed Migrated Mailing Solutions from a local solution to Google G-Suite with 30 mailboxes without downtime● Management Perspective Formulated long-term and short-term IT strategies along with IT directors to meet the demand of the growing company. Coordinate the operations plan and budget. Provided day-to-day leadership presence for the entire staff.Job Profile:● Lead IT Infra Team, maintaining 99 % up-time for IT infrastructure & Data Centre Services. ● Implemented & Managing Firewall Cyberoam CR50ia● Managing Symantec Endpoint protection manager 12.1.100● Meeting with different dept. Leads to understand their constantly changing requirement and deliver IT projects to meet their needs as per their expectations.● Conduct weekly departmental meetings to ensure department efficiency.● Vendor meetings for latest technology understanding and coordination for Projects.● Implement IT Infrastructure/Applications, upgrades &replacement with future planning.● IT Budget preparation, approval, and utilization within time.● Team Motivation and their training

Site Name: -Orchid Chemicals & Pharmaceutical Ltd Aurangabad Area, India.

Managing & Controlling Helpdesk Activity.SapphireIMS v 3.0 Assets Maintenance & Management.Handling & Central Call lock system. & troubleshooting Users Problems Remotely.Material Movement Track.Vendor Call Locking for AMC as well as Warranty sparesInstallation of all Printer’s & Necessary Software RemotelyConducting and Managing Video Conference and OCSConfigure, Manage, & Troubleshoot 2003/02007/2010Outlook Problems.Managing & configure File Server & Print Server

Bachelor Of Computer Application, Computer Science, A

Microsoft Certified Professional (Mcp), It, A