Kirara Ng Email & Phone Number

Singapore

Singapore

Singapore

- Day to Day tasks Working closely with vendors and various stakeholders with an emphasis on efficient, clear communication to support delivery of project milestones.  Executing, monitoring and controlling the various technical aspects of the projects assigned.  Setting up and upgrading works in system infrastructure projects. Supporting operational systems in production Performing and managing routine preventive maintenance and operational activities promptly & effectively Writing project documentation and reports with an emphasis on clarity and ease of understanding Writing Change Request (CR) documentation for approval with clear instructions on the purpose of the change, which products will be affected, clear descriptions on tasks to be performed and instructions on how to revert changes should issues arise from the change.  Diagnose & rectify technical issues Usage of vulnerability scanning tools to ensure deployed products are in compliance with security recommendations Planning & executing hardware staging & racking into data center with clear indication in housing plans, power consumption & other considerations Usage of integrated lights out management (iLO) solutions for home configuration of hardware in preparation for product installation Planning & executing large scale exercises with different teams within the project to ensure success of the planned exercise & delivery within a tight schedule- Installation & Maintenance Enterprise Backup solutions such as Vertias Netbackup Flexscale 3.0-3.2 Enterprise Log Management solutions such as Splunk 9.x (On-Prem Distributed & Containerised) Enterprise Identity & Access Management solutions such as Cyberark PAM 12.x (Self-Hosted), Microsoft AD & Windows NPS Enterprise Automation solutions such as Ansible Core 2.9- Operating Systems- Windows Server 2019-2022- Red Hat Enterprise Linux 7.9-8.7- Product Specific Appliances running on OEM UNIX Distributions- Nutanix Acropolis OS

Singapore

-Handles L2 support via Helpdesk tickets from engineers across Asian region-Testing and verifying faults, then reporting to L3 if no workaround available-Installation, Administration & Configuration of Windows & Linux servers for production and testing purposes-Windows: Windows Server 2008-2019-UNIX: SLES 11-12, CentOS, Mitel Standard Linux-Virtualization Platforms: VMWare ESXI (Type 1 Virtualisation), VMWare Player, VirtualBox (Type 2) -Network Config on L3 switch and VMWare ESXi vSwitch-Network Services: DHCP, DNS, NTP, VLAN-Setting up and configuring MSSQL Database on Windows Server-Writing MSSQL queries for Metabase to produce graphs and summary reports-Administration of LDAP/AD server to be used with Mitel products-Implementation of 802.1x authentication with MD5 and EAP-TLS-Conducting hygiene checks on security of SLES server and flagging out on insecure configurations-Conducting I&A training and workshop for engineers in Asian region for Mitel products-Writing scripts in bash and running using cron table-Writing scripts in VBA and running using Excel-Using high-level scripting such as AutoHotKey-Using DHCP Options to automatically provision VoIP endpoints -Setting up RAID1 on SLES system for redundancy-Setting up proprietary server-side redundancy on Mitel PBX and VoIP endpoints-Setting up NFS shared drives with persistent mounting with Linux filesystem table. -Using OpenSSL to create self-signed certificates, also server and IA certificates using customer’s root certificate. -Administration of Office 365 Exchange-Configuring VoIP with signalling encryption and media encryption on SLES server and endpoints-Using VNC, SSH, RDP to access remote servers for remote access-Providing remote support-Writing step-by-step guides with relevant screenshots and descriptions for engineers on how to configure the server based on my lab setup

Singapore

Pricewaterhousecoopers Singapore

Bsc Information And Communication Technology, Information Technology

Wsq Professional Diploma In Early Childhood Care And Education (Childcare), Early Childhood Education And Teaching

Diploma In Cyber & Digital Security, Computer Science

'O' Levels, L1R4 (With Cca): 12

Psle, Aggregate Of 241

Bcm Institute