Diagnosed and repaired cell phones, computers, and video game consolesCommunicated with customers regarding repair estimates, insurance claims, and updates on repair progress.Maintained WISE and Apple Certifications for up-to-date skills.

Manage customer communications via Freshdesk's ticketing system to optimize the processing of upgrades, invoices, and orders, while offering support for technical inquiries, providing hardware recommendations, and expediting custom PC solutions.Assemble, troubleshoot, and repair gaming PCs for efficient performance and swiftly resolve hardware and compatibility issues to ensure customer satisfaction.

Manage customer interactions for device intake and communicate with customers and team leaders for regular updates on repairs and appointments.Continuously pursue and uphold certifications from industry giants Apple and Samsung, diligently completing monthly assessments to remain current with the latest technological advancements.

Thoroughly documented device repairs, including initial defect findings, part assessments, reasons for part replacements, and post-repair functionality tests.Managed 15-20 daily device repairs, optimizing system performance through driver and software updates, installation of new parts, and occasional complete device rebuilding.

Create engaging content for diverse social media platforms to enhance brand presence and audience engagement.Collaborate quarterly to refine comprehensive social media plans, ensuring alignment with organizational goals and market trends, and skillfully design email content to captivate target audiences and drive business growth.

• Create weekly schedule• Make and manage customer and online orders • Maintain cleanliness of lobby, front of house and bathroom• Balance register and safe before, during, and after shift.

• Create graphics and logos using Adobe Illustrator and Photoshop• Layout book pages using Adobe InDesign• Assist team members as needed

• Energetically takes orders with a smile and handles customer transactions with accuracy. • Provides excellent service and uses upselling techniques to increase average customer spending. • Communicates clearly and effectively with team members to ensure a great customer experience and efficient operations in a fast-paced environment.

• Taking and making orders for customers in a fast-paced environment.• Accept payments and tender change.• Maintain clean lobby and steam table during peak times.• 2 years of drive thru experience.

• Accept payments and tender change.• Maintain clean checkout area, food prep area, and lobby area.• Take and prepare customers' orders.• Prepare produce and bake bread for the day.• Check inventory during closing.