Supervise and manage all front office operations (front desk, concierge, bell, door valet and security services)Provide coaching, counseling and disciplinary actions to all front office shift employees Functioned as a liaison to all third-party accounts; managed complaints and provided timely follow-up Operate hotel database (Opera); take calls, provide information, transfer calls to the appropriate personsRespond to inquiries about the hotel’s services, charges, dining and recreation facilities, and travel directionsResolved guest complaints promptly and respectfully using problem resolution and customer service skillsAudited all agent cash balance at the end of their shift; generate accounting reports; entered invoices Order hotel supplies and uniforms for front office departmentScheduled shifts for front office staff and approved timesheets and incentives in ADP

Assisted students in completing classroom assignments; provided1:1 tutoring to ensure comprehension Assists teachers in preparing bulletin boards and displaying students work in classrooms, Managed administrative task and duties; faxed, copied, and drafted correspondenceAssists in maintaining the orderly arrangement of classroomsConsults with teachers regarding concerns of individual studentsProvides tutoring services to students under the supervision of the classroom teacherAssists in collecting and grading students’ homework assignments and examination materials under the supervision of the classroom teacherCommunicated with parents and guardians based upon absentee/ truancy reportsFostered open, consistent communication with parents and student progressAssisted in front office duties when needed Achievements: Recognized by parents and educators for having a great demeanor and enthusiasm for working with students and parents.

Served customers in women’s fashion, offered suggestions, answered questions and provided consultationGenerated sales by utilizing a thorough knowledge of products and fashion trendsActed as interim cashier, monitored the register and counterResolved customer complaints, responded to inquiries and suggested customer service best practicesTrained new hiresAssisted with daily floor changesAchievements: Recognized by General Manager for product knowledge, promoted Key Holder, and received a raise for contributing to a 15% increase in 2012 women’s department sales.