Directing manager of IT BSA & Quality Assurance Group reporting directly to CIO. Responsible for managing all BSA processes, and quality assurance processes for the Software Development Lifecycle. Responsible for governance, creation, and implementation of IT quality control processes for Software development, it's documentation and strategic controls. Controls budget and strategy for Quality Assurance environment, tools and resources.

• Created strategic strategies and process for risk and quality objectives in the application development and operations projects• Effectively worked with PMO and Value Stream executives to establish risk appetite, and to implement proper strategies to expose and monitor those risks • Effectively managed and mentored program and iterative teams to complete platform rollouts in Sales Force, IAM, SharePoint Hub, Infrastructure Upgrades, and Credit Model Updates• Responsible for executive level leadership for Auto, Technology & Security Platforms with focuses in originations, infrastructure, and regulatory compliance• Administered Automation framework method and BOT strategy for various value streams and applications using Selenium, UFT, and Coded UI using descriptive and keyword driven approaches• Responsible for setting strategic directive based for multiple value streams under a consumer financial platform for staff of three direct manager reports, 6 Leads, and 65 quality engineers• Responsible for creating Testing Center of Excellence and CTQ controls for QA SDLC Processes• Developed training curriculum and digitization platforms for Quality Assurance roles for SCUSA University.• Established policies and procedures for advanced program testing including CCAR, CCART and established guidelines for SAFe model • Responsible for creating master testing strategy and establishing UCF controls for the SDLC approach, including documenting all workflow, RACIQ and establishing the KPI’s for governance.

• Responsible for managing 13 iterative teams including 47 Quality assurance resources and 2 Team Leads for testing efforts in iterative projects and programs for both secured and non-secured lines of business using .Net, Web, C++, C#, J2EE, & Java platforms • Created test plans and strategies for complex programs and iterations • Managed, maintained, and reviewed batched automated testing sets for accuracy, repetition and usability within Visual Basic, Ruby Shell, and .Net languages along with extended protocols for Infragistic controls and API Testing.• Responsible for over site with Automation and Performance engineers to ensure that testing strategies and scripts met proper business usage, were robust and technically sound for automation script to return • Manages automated and manual testing strategies for onsite and offshore teams • Creates work flow models in Microsoft Visio to visually display workflows of complex applications • Trains personnel in test strategies and guidelines, communicating and creating risk mitigation strategies that are sound and provide minimal exposure; • Maintains and manages testing artifacts, while delivering matrixes, plans and certification documentation • Supports ITIL and Archer GRC strategies for sox compliance, federal and internal audits. • Creates and reviews performance testing plans and insures that tests are executed for proper evaluation of hardware for configuration, and scaling. • Creates complex XML harness tools to test various web and client based services where third party portals were unavailable • Used Visual Studio, to review and evaluate lines of code for accuracy in logic and structural authenticity • Support and audit application health against company SLA’s for security, and performance. • Directly managed Personal Lending, Revolving Credit, and Indirect Auto Portfolios for IT QA Management.

• Responsible for understanding and translating business requirements into IT products for an auto finance platform• Developed requirements documents and use cases for new products• Collaborated with Scrum Master & PM’s to develop project Milestones• Collaborated with QA resources to create testing strategies and develop risk assessments• Collaborated with Stakeholders and PM’s to provide support for new features and products• Directly responsible for researching and providing technical depth for matters concerning federal compliance, security, and performance; interacted with senior management regularly to obtain official charters. • Used Rally, Caliber & Microsoft Project to track requirements and project time lines. • Provided testing support and resolution for Risks and Mitigations from failed test cases or breaks in strategy • Created conceptual plans for developers and project managers for specifications as required by stakeholders and business owners • Created baselines for requirements and updates for version controls to insure proper scope at release and to track changes • Created context diagrams to ensure that systems have correct interaction points for third party entities • Worked with change control team to schedule proper role implementation and roll back strategies• Created Impact Analysis Reports

• Responsible for long term IT AR software conversion to SAP • Responsible for documenting requirements • Created testing strategy and test cases as well as training documentation • Verified database updates and software module implementations for SAP R3 in Accounts Receivable and Accounts Payables • Created training modules for new hire training • Defined and Created payment posting algorithms to insure automated check processing worked efficiently • Created and maintained Rental billing practices within Access Database structure using ODBC protocol to obtain data from AS 400 Back end tables.

Credit Supervisor responsible for Mid-range and Chain Portfolios. Directly supervised 7 Accounts Receivable Personnel, 2 Master Data Clerks, and 1 Credit Administrator. Directly oversaw portfolio of 80+Million in receivables monthly.

Systems Business Analyst responsible for creating and understanding requirements and translating business requirements into IT products under an Auto Finance Platform; Customized the Milita auto dialer platform, and IVR system. Completed conversion of AS 400 system to GUI interface including the servicing areas for Accounting, Insurance, Repossessions and Skip Tracing.