•Responsible for season ticket, group outing, and partial plan renewals.•Responsible for selling new season tickets, partial plans, and group outings.•Took part in intern hiring process and training interns in proper phone etiquette, using the ticketing system and CRM, and proper customer service techniques.•Responsible for researching ticket stock prices and selecting the right company to do business with.•Oversaw set up and tear down of box office during game days.•Reconciled ticket drawers at the end of every night.•Assisted sales team in ensuring groups and corporate sponsors had ticket needs resolved.•Responsible for the distribution of all individual, group, partial plan, and season tickets.•Oversaw donation program and the distribution of all donations.•Oversaw the Miners reading program and the distribution of all bookmarks to area schools and libraries.

• Responsible for selling Full Season, Partial Plans, Group outings, & Corporate Partnerships • Ensure high levels of customer satisfaction through B2C & B2B calls & meetings with current & prospective clients• Remained knowledgeable on products offered & discussed available options.• Visited season ticket holders, partial plan holders, and group leaders on game days to maintain relationships & networking opportunities.• Clearly documented conservation & sales results through Sage ACT system and Glitnir Ticketing & CRM system.